Store Manager - Hype DC Canberra Central

About Hype DC

Hype DC is Accent Group's elite sneaker retail brand, recognized as one of Australia’s foremost destinations for premium, exclusive sneakers with nearly 25 years of excellence. The company is deeply committed to its people and customers, focusing on delivering exceptional experiences, fostering a high-performance culture, and achieving operational excellence.

Role Overview

The Store Manager position at the Canberra Central Hype DC store demands a seasoned business leader uniquely passionate about sneakers and retail. This role is pivotal in embodying the brand's vision, cultivating a thriving team culture, generating memorable experiences for customers and staff, and meeting operational goals.

Key Responsibilities

• Champion a people-first workplace environment by empowering and nurturing team talent.
• Create a dynamic, world-class team atmosphere characterized by vibrant energy.
• Manage a multimillion-dollar retail operation by driving financial sales targets and key performance indicators.
• Execute and uphold the Hype DC brand vision and strategic initiatives.
• Spend approximately 80% of your time on the sales floor ensuring customer-centric decisions and consistently delivering memorable experiences.
• Provide consistent coaching, feedback, and support to enhance team performance and results.
• Lead recruitment, selection, and onboarding processes for all new team members at the store.
• Deliver a seamless omni-channel retail experience ensuring cohesive customer interaction both in-store and online.
• Maintain superior visual merchandising standards to present the store as best in class.
• Commit to ongoing self-improvement and professional excellence.
• Ensure the store environment is fun, safe, and welcoming for both customers and staff.

Candidate Profile

• Collaborative team player with a goal of excellence in sales, operations, and staff development.
• Proven experience and enthusiasm for creating top-tier retail customer experiences.
• Inspirational coach able to motivate and enhance performance across a broad team of brand ambassadors.
• At least 3 to 5 years’ experience working in a high-end, fast-paced retail setting with demonstrated success in drive sales and reaching KPIs.
• Self-motivated leader with a proactive 'Make it Happen' mentality.
• Strategic thinker capable of spotting growth opportunities for the business.
• Effective in roster management and achieving financial efficiency targets.

Benefits and Culture

• Competitive remuneration package complemented by performance-related bonuses.
• Employee discount of 40% across Accent Group brands including Hype DC, Skechers, Dr. Martens, Vans, Glue, Stylerunner, and more.
• Extensive opportunities for career progression and professional development.
• Access to the Future Leaders program, aimed at broadening skills and preparing employees for leadership roles.
• Participation in marketing campaigns, content creation, and social media promotions.
• Complimentary sneaker and product giveaways.
• Structured scheduling promoting healthy work-life balance.
• Membership discounts for gym and health insurance plans.
• Confidential access to an Employee Assistance Program.

Hiring Process and Diversity Commitment

The recruitment process includes application review and interviews aimed at understanding candidates’ experience, skillsets, and cultural compatibility. The company pledges a supportive, authentic, and inclusive hiring environment that values integrity, passion, and excellence. Accent Group strongly promotes diversity and inclusivity across all dimensions, valuing individuals regardless of age, gender identity, race, sexual orientation, ethnicity, or physical and mental abilities. The company also honors the Traditional Owners and custodians of the land.