Store Manager

About Pet Valu

Pet Valu is part of a large family of pet retail stores across North America, including Paulmac's Pet Food, Bosley's, Tisol, and Total Pet. We specialize in providing food and supplies for a variety of pets such as dogs, cats, companion and wild birds, fish, reptiles, and small animals. Our stores actively support local pet welfare by collaborating with shelters, rescues, and charities through adoption events, pet food bank programs, and national fundraising initiatives.

Role Overview

As a Store Manager located in Geraldton, Ontario, you will guide and develop your team to offer exceptional customer service, assisting pet owners in finding appropriate nutrition and solutions for their pets. This role is suited for individuals passionate about pets and eager to grow with one of North America’s leading pet retailers.

Key Responsibilities

• Ensure staff meet high customer service standards and foster positive community relationships, including with organizations like the Humane Society.
• Lead employee management activities such as recruiting, scheduling, training, task delegation, supervision, and coaching.
• Guarantee all team members comply with corporate operational standards and procedures.
• Manage administrative duties including placing orders, inventory control, conducting store and safety audits, coordinating minor repairs, and completing corporate paperwork.
• Drive store staff towards achieving set business goals and results.
• Perform additional tasks as required.

Qualifications and Skills

• At least 2 years of experience in customer service and retail store management.
• Eagerness to learn and advance within the pet care industry.
• Outgoing and friendly demeanor with strong customer service capabilities.
• Flexibility to work weekends and evenings as per schedule attendance requirements.
• Reliable means of transportation to commute to the store location.
• Proficient in using POS systems.
• Experience in observing and coaching employees on sales techniques and customer service excellence.
• Ability to recognize and manage inter-team conflicts, escalating when necessary.
• Physical capability to repeatedly lift up to 50 lbs.
• Previous experience in the pet care industry is beneficial but not mandatory.

Compensation and Benefits

• Starting wage: $19.95
• Comprehensive management training and product knowledge development.
• Employee discounts on merchandise.
• Competitive compensation package.
• Paid employee benefits.
• Work environment focused on pet-oriented career growth.

Additional Information

This vacancy is an existing opening for the Store Manager role in Geraldton, Ontario, and requires full-time, onsite commitment.