Full Time Store Manager (Store 2472 - Cambrian Road)

About Pet Valu

Pet Valu represents a family of stores including Pet Valu, Paulmac's Pet Food, Bosley's, Tisol, and Total Pet, forming one of North America's largest retail chains dedicated to pet food and supplies. The company supports local pet communities by collaborating with shelters, rescues, and charities through adoption events, pet food banks, donation drives, and fundraising campaigns. Known for expertise and passion for pets, Pet Valu is committed to aiding pet owners in providing the best care for their animals.

Job Overview

As a Store Manager located at 3850 Cambrian Road Unit B2, Ottawa, ON, you will lead and develop your store team to deliver exceptional service to customers, assisting pet owners in selecting appropriate nutrition and pet care products. This role offers an opportunity to grow professionally within a pet-centric retail environment.

Responsibilities

• Ensure the store team meets all customer service standards and fosters positive relationships within the local community, including partnerships with organizations such as the Humane Society.
• Lead recruitment, scheduling, training, daily task assignment, employee supervision, and coaching.
• Enforce adherence to corporate operational standards and procedures among the staff.
• Manage administrative duties such as ordering inventory, store and safety audits, minor repairs coordination, and completion of corporate paperwork.
• Drive team efforts towards achieving store business objectives.
• Perform additional duties and tasks as assigned.

Qualifications

• At least two years of experience in customer service and retail store management.
• Strong desire to learn and grow within the pet care industry.
• Outgoing personality with excellent customer service skills.
• Availability to work according to schedule requirements, including weekends and evenings.
• Reliable transportation to commute to the store.
• Skilled in observing and coaching employees on sales techniques and customer service excellence.
• Ability to understand and appropriately address team conflicts, escalating when needed.
• Familiarity with point-of-sale (POS) systems.
• Physical capability to lift up to 50 pounds repetitively.
• Previous industry experience is advantageous.

Employee Benefits

• Access to management training programs.
• Comprehensive product knowledge development.
• Employee discounts on store merchandise.
• Competitive salary package.
• Paid employee benefits.
• Work within a pet-focused career environment that encourages professional growth.