Store Manager

Position Objective

• Drive company goals by ensuring retail staff deliver exceptional customer service and possess the necessary skills and support to boost sales.
• Apply company and brand operating procedures effectively within the store environment.
• Promote the company’s Loyalty Program to increase customer retention and repeat purchases.
• Communicate employee and product feedback to the Area and Operations Managers.

Key Responsibilities

• Guide and brief staff daily on achieving sales targets across various time frames.
• Maintain a sharp appearance and current product knowledge to minimize stock loss.
• Stay informed on latest product trends and fashion to meet and anticipate customer needs.
• Manage stockrooms to keep stock loss to a minimum.
• Enforce compliance with brand and company policies among staff at all times.
• Deploy innovative strategies to meet or surpass store sales goals.
• Ensure adequate stock levels to support sales maximization.
• Conduct weekly audits of store administration and address any discrepancies promptly.
• Oversee staff scheduling, leaves, and grievance handling.
• Maintain visual merchandising standards in line with set guidelines consistently.
• Promote the Club Apparel Loyalty Program to encourage repeat sales.
• Supervise store operations and report on employee and product statuses to management.
• Maintain constant security vigilance within the store to prevent any negligence.
• Keep updated with various group brands for effective suggestive selling.
• Take full responsibility for end-to-end store operations.
• Physically capable to stand for long durations and manage heavy lifting as required.