Store Leadership

About the Company

Talabat is part of Delivery Hero Group, a global leader in local delivery platforms operating in over 70 countries with headquarters in Berlin, Germany. Delivery Hero is publicly traded on the Frankfurt Stock Exchange and included in the MDAX index.

Role Overview and Responsibilities

• Oversee the complete store operations including staffing, scheduling, ordering, receiving stock, picking and packing orders, and expense management ensuring compliance with operational standards.
• Manage and coordinate store processes such as employee selection, shift scheduling, and regular maintenance routines.
• Optimize the utilization of pickers by assigning multitasking roles to enhance Unit Transaction Rates (UTRs).
• Ensure timely and accurate store replenishment by assessing inventory levels using demand planner input and physical stock checks to avoid stock-outs or overstocks.
• Implement and maintain effective inventory control procedures to guarantee proper stock levels and accurate inventory records.
• Supervise accurate inbound receiving processes according to company policies and Standard Operating Procedures (SOP).
• Ensure efficient and precise outbound operations including picking and packing of customer orders conforming to SOP guidelines.
• Continuously monitor fulfillment workflows and suggest improvements to boost productivity and profitability.
• Lead the store team to attain profitability, provide superior customer service, and facilitate employee growth.
• Manage store personnel to optimally use resources and fulfill service standards.
• Track and control operational costs to align with budgets and enhance cost-efficiency.
• Implement measures to handle store-related shrinkages and losses.
• Ensure all equipment and infrastructure are correctly utilized and maintained in good condition at all times.
• Enforce hygiene, sanitation, safety, security, and service standards to maintain high levels of internal and external customer satisfaction.
• Collaborate with the Operations Manager to address store challenges and develop viable solutions.
• Supervise both internal maintenance activities and those carried out by third-party vendors.
• Ensure safe and appropriate use of all material handling equipment within the store.

Required Qualifications and Skills

• Minimum of five years' professional experience in supermarkets or restaurant management.
• Energetic approach, motivated to learn continuously on the job amid changing environments.
• Good communication skills combined with practical hands-on experience using various tools.
• Strong interpersonal and intercultural communication abilities.
• Fluency in English is essential; proficiency in Arabic is highly preferred.