Store Coworker - Full Time

About the Role

We are thrilled to announce the launch of our new store in Chandigarh, marking a key milestone in our mission to improve everyday living for many people. Building on the successes of our two stores in Delhi, this new location strengthens our footprint in Northern India and brings us closer to customers in one of the region's most vibrant and culturally rich cities. As we gear up to open our doors, we seek enthusiastic co-workers who share our values, are passionate about home furnishings, and are committed to crafting memorable customer experiences. Together, we will enhance accessibility, offer a smooth omnichannel journey, and foster long-lasting relationships with customers in and around Chandigarh.

Who You Are

• Enthusiastic about delivering excellent customer experiences in a fast-paced retail setting.
• Have a genuine interest in home furnishing and comprehend customers' daily life requirements.
• Curious, proactive, and confident in initiating and maintaining communication.
• Enjoy team collaboration and working across different functions.
• Motivated to learn and continually upgrade your skills.
• Digitally proficient and comfortable using various systems and tools.
• Organized with the ability to prioritize tasks and manage time efficiently.
• Possess a customer-first attitude, business sense, and are goal-oriented.
• Have a minimum of one year of relevant experience in retail, sales, customer service, or related roles.
• Communicate clearly and courteously in both spoken and written forms.

Key Responsibilities

• Provide an outstanding customer experience by engaging actively throughout the shopping journey.
• Represent the brand by sharing insights about products and services with customers and colleagues.
• Assist customers across multiple touchpoints to ensure a seamless omnichannel experience.
• Maintain comprehensive knowledge of the product range and help deliver complete and sustainable home furnishing solutions.
• Ensure the store is well-organized, fully stocked, and that product presentation is current.
• Support fulfillment, stocking accuracy, and prompt deliveries to uphold high product availability.
• Utilize systems and tools effectively to enable smooth goods flow and operations.
• Collaborate across various departments such as Sales, Customer Relations, Food, and Logistics based on business demands.
• Adhere to store routines and processes to maximize efficiency at customer interaction points.
• Maintain a safe and secure environment for customers and coworkers by following health, safety, and compliance guidelines.

Team Spirit

We are the frontline team engaging with customers in-store, online, and through our catalogue. With solid knowledge of the IKEA product range, local market dynamics, and customer expectations, we continuously seek innovative ways to connect authentically with our customers, boosting sales and profitability. Together with thousands of colleagues worldwide, we support the sustained success of the IKEA Concept, helping millions create better everyday lives.

Inclusive Hiring Note

Research indicates that individuals from underrepresented groups may hesitate to apply unless fully qualified. If this resonates with you, we encourage you to reconsider and apply as your profile might be a great match for our needs. We look forward to your application.

Source inspiration: "Why Women Don't Apply for Jobs Unless They're 100% Qualified" by Tara Sophia Mohr, August 2014.