Steward

Overview

The Steward plays a crucial role in upholding the highest standards of sanitation, cleanliness, and operational readiness within the stewarding department. This role supports all kitchen, restaurant, bar, meeting, event, and back-of-house areas by ensuring all equipment, utensils, and workspaces meet ultra-luxury hospitality standards in line with Rosewood's brand and local regulations.

Key Responsibilities

• Maintain stewarding operations aligned with Rosewood brand, Forbes standards, LQA, HACCP, and local health codes.
• Clean and polish crockery, cutlery, glassware, cookware, kitchen tools, and equipment to hotel specifications.
• Safely operate dishwashing machinery to guarantee uninterrupted support of hotel operations.
• Organize and maintain all stewarding equipment in excellent working condition and ensure proper storage.
• Keep stewarding spaces, kitchens, dining areas, bars, event venues, and back-of-house areas clean and orderly.
• Complete daily and deep cleaning tasks as assigned to uphold sanitation standards.
• Sanitize all food contact surfaces per established procedures.
• Dispose of waste and recyclables in compliance with hotel policies and environmental guidelines.
• Assist with setting up and dismantling equipment for meetings, events, and other operational needs.
• Report any damaged equipment, maintenance issues, or hygiene concerns promptly for resolution.
• Ensure availability of sufficient clean equipment throughout service periods.
• Follow guidance from team leaders and managers to help maintain seamless daily operations.

Financial Accountability

• Handle equipment carefully to minimize losses and damage.
• Use cleaning chemicals judiciously to prevent waste.
• Report missing or broken equipment immediately.
• Support inventory checks for stewarding stock and supplies when requested.
• Promote responsible use of departmental resources and assets.
• Contribute to cost control efforts through proper maintenance and care of hotel property.

Collaborative and Professional Conduct

• Assist stewardship leadership in operational duties daily.
• Work cooperatively with Culinary, Food & Beverage, Engineering, Housekeeping, and other departments.
• Maintain a professional appearance, grooming, and behavior at all times.
• Exhibit a positive attitude and readiness to support operational needs.
• Engage in ongoing training and skill development.
• Follow instructions efficiently and report operational issues promptly.
• Cultivate teamwork and flexibility by supporting various operational areas based on business requirements.

Additional Responsibilities

• Adhere strictly to Rosewood company policies and hotel procedures.
• Perform additional tasks within role’s scope as necessary to meet business demands.
• Serve as a brand ambassador, upholding brand integrity and reflecting company culture, mission, and values.
• Keep updated and comply with standards from Rosewood, Forbes, and LQA.
• Support technological adoption that enhances operational efficiency.
• Maintain clear, effective communication inside and between departments.
• Identify training needs through daily interactions and observations.
• Lead by example consistently in professional conduct.
• Ensure compliance with hygiene, HACCP, safety, and emergency protocols.
• Protect the hotel’s reputation through professionalism at all times.

Confidentiality

• Maintain strict confidentiality of company, guest, associate, and operational information.
• Protect sensitive financial and operational details.
• Exercise discretion in all matters related to guests and team members.

Health and Safety

• Follow safe working practices rigorously.
• Comply with health and safety rules and hotel procedures.
• Report hazards, defects, incidents, or accidents promptly.
• Ensure adherence to HACCP and food safety mandates.
• Promote a safe environment for guests and employees.

Flexibility

• Demonstrate adaptability in working hours and operational support.
• Respond proactively to the evolving needs of the business.
• Support additional projects and responsibilities as they arise.

The above role description is not exhaustive and may be revised according to operational requirements.