Staffing Coordinator

About Boston Consulting Group (BCG)

Boston Consulting Group collaborates with business and societal leaders to address their most pressing challenges and seize prime opportunities. Established in 1963 as the pioneer of business strategy, BCG operates globally, merging digital and human capabilities to foster complex transformation, growth, competitive advantage, and bottom-line results. The company combines management consulting with technology, design, digital ventures, and business purpose in a collaborative environment across all organizational levels.

Role Overview and Responsibilities

• Partner with Nairobi office leaders to ensure consultants are deployed effectively to projects.
• Maintain a clear understanding of forthcoming projects and staffing demands, allocating personnel to projects, proposals, and sales efforts accordingly.
• Coordinate closely with the staffing team to align consultants' availability and skills with project needs.
• Engage with consulting team members to anticipate staffing needs, advise on upcoming projects, and understand personal goals and preferences.
• Keep staffing profiles for consultants accurate and current, and distribute case team confirmations.
• Assist Finance with business forecasting and monitoring billability metrics.
• Generate routine staffing reports to update leadership on status and metrics.
• Monitor and analyze staffing indicators such as utilization rates, deployment mix, and lead times, converting data into actionable strategies for leadership decision-making.
• Oversee onboarding of new hires, ensuring prompt staffing and integration into project teams.
• Communicate staffing procedures to partners and consultants, maintaining transparency about project pipelines and business needs.
• Offer strategic contributions to improve staffing policies and processes, identifying trends, risks, and capacity requirements in coordination with the Staffing MDP.
• Collaborate with African offices to coordinate cross-office staffing requests.
• Work alongside the training team to align staff schedules and availability.
• Prepare and update weekly staffing reports.
• Provide holiday coverage support to the HR core team as necessary.
• Support regular career development operations by preparing materials, managing meeting logistics, attending career development meetings to offer staffing perspectives, and monitoring case feedback processes.

Qualifications & Experience

• Bachelor's degree in Human Resources, Business, or a related field is preferred.
• Over three years of generalist HR or staffing experience is desirable.
• Proven aptitude in delivering high-level customer service while handling confidential information and administrative responsibilities.
• Experience within professional services environments is an advantage.
• Strong computer proficiency with Windows, Microsoft Word, Excel, PowerPoint, and Outlook.
• Fluent English communication skills, both oral and written.

Desired Attributes

• Capability to thrive in a fast-paced, global, intellectually rigorous, client-focused environment reflecting BCG’s culture and values.
• Excellent interpersonal and communication skills capable of positively influencing diverse stakeholders and fostering productive relationships at all organizational tiers.
• Sound judgment, professionalism, tact, and a collaborative approach.
• High integrity and discretion with a positive demeanor.
• Competence in conflict resolution and handling people-related challenges.
• Self-motivated, adaptable to ambiguity, autonomous, and eager to learn and test new ideas.
• Quick assimilation of BCG’s policies, structures, and decision-making processes.
• Strong organizational and analytical skills with the ability to balance detailed and strategic perspectives.
• High maturity and professionalism throughout all interactions.
• Ability to independently manage multiple tasks, analyze data, resolve issues proactively, and demonstrate initiative.

Additional Information - Work Environment

• Requires ability to navigate complex reporting lines and respect diverse labor laws and cultures.
• Experience working effectively within matrix-structured and multifaceted organizations is essential.
• Success depends on functional flexibility in interpreting rules to benefit the business while upholding BCG’s values.

Equal Employment Opportunity

BCG is an equal opportunity employer committed to inclusive hiring practices irrespective of race, color, age, religion, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristics. Applicants with criminal histories are evaluated consistent with applicable laws.