Staff Software Engineer

About Parloa

Parloa is dedicated to transforming customer interactions into effortless experiences for both clients and their customers through agentic AI. The company powers over one billion engagements for prominent enterprises such as Booking.com, HealthEquity, Allianz, SAP, and TUI, positioning itself as a pioneer in enterprise conversational AI solutions.

Role Overview

As a Staff Software Engineer, you will be instrumental in defining the engineering direction and architectural roadmap of Parloa while actively contributing to codebases. The role focuses on creating robust, scalable enterprise systems and elevating engineering standards across multiple teams to meet global demands.

Primary Responsibilities

• Consistently deliver business impact through daily coding activities.
• Shape and steer the technical strategy across various teams and organization-wide projects.
• Lead architectural decisions ensuring scalability and suitability for enterprise adoption worldwide.
• Manage the trade-offs between rapid feature development and long-term system durability and cost-effectiveness.
• Maintain an active coding role including foundational development, design oversight, and system refactoring.
• Advise executive leadership to align engineering resources with market and customer needs.
• Foster a culture emphasizing fearless experimentation, prompt execution, and practical excellence—designing future-ready solutions while delivering present-day value.

Technical Stack

Technologies employed include TypeScript, Node.js, React, Python, FastAPI, Kubernetes, MongoDB, Azure, Kafka, and NATS.

Candidate Profile

• Proven senior technical leader with approximately 10 to 12+ years of experience and significant impact at organizational or industry scale.
• Extensive background in enterprise-scale system architecture overseeing multiple teams.
• Adept at both high-level strategic thinking and detailed technical problem-solving.
• Thrives in complex and urgent scenarios.
• Aligned with Parloa’s ambition to cultivate Europe's premier engineering culture and a top-tier AI platform.
• Driven to achieve ambitious goals and create significant, innovative technology.

Engineering Culture and Values

• Build trust by acting transparently and dependably.
• Prioritize the customer’s problem in all decision-making.
• Set and pursue bold, inspiring objectives.
• Maintain integrity, particularly in challenging situations.
• Engage in candid debates, converge quickly, and execute decisively.
• Own outcomes fully, beyond mere task completion.
• Deeply understand details while maintaining a holistic view.
• Favor rapid decision-making and fearless iteration.
• Measure success by tangible customer and business outcomes.
• Continuously elevate quality standards.
• Commit to delivering extraordinary results.
• Recruit and nurture top talent to raise organizational excellence.

Recruitment Procedure

Candidates will undergo a recruiter screening, a peer technical interview, an exhaustive technical interview loop, and evaluation by a senior bar raiser.

Why Work With Us?

Joining Parloa means contributing at the forefront of customer experience innovation using AI that comprehends, reasons, and acts beyond standard responses. The platform supports enterprises in managing complex, high-volume customer interactions that define brand reputation. Parloa offers a dynamic workplace that blends startup agility with scalability backed by leading global investors, focused on becoming the global leader in enterprise conversational AI.

Additional Information

• Employees are responsible for safeguarding sensitive data following stringent GDPR and ISO 27001 standards.
• Parloa is an e-verify participant in the USA.
• Committed to equal opportunity employment regardless of race, gender, sexual orientation, age, religion, national origin, disability, socioeconomic status, or other characteristics.