Spa Supervisor

About Narcissus Hotels & Resorts

Narcissus Hotels & Resorts is a prominent Saudi luxury hospitality brand that blends traditional Arabian heritage with impeccable service quality. The group provides premium accommodation and leisure experiences emphasizing sophistication, comfort, and meticulous attention to detail. Its portfolio features Narcissus Riyadh, a sophisticated urban location catering to business and elite guests; Narcissus Obhur, a coastal resort in North Jeddah renowned for its exclusive beach, spa, and relaxation facilities; and Narcissus Al Hamra, offering prime venues for events, meetings, and peaceful retreats. The brand is dedicated to exceptional service, innovation, and fostering enduring guest relationships aligned with Saudi Arabia's tourism development goals.

Role Overview

The Spa Supervisor position at Narcissus Hotel and Residence in the Riyadh Region is a full-time, on-site role responsible for overseeing the day-to-day spa functions. This includes managing the reception area, coordinating appointments, and ensuring seamless guest movement within the spa. The supervisor leads the spa team, monitors service quality, and guarantees that all treatments adhere to the brand's high standards and comply with health and safety regulations.

Key Duties

• Manage daily spa operations and supervise the front desk activities.
• Coordinate bookings and appointments efficiently to maintain smooth guest flow.
• Lead, support, schedule, and train spa staff to maintain high service standards.
• Respond to guest queries and feedback promptly and professionally.
• Maintain a welcoming, polished atmosphere throughout spa facilities.
• Collaborate with management to enhance spa services and maximize revenue streams.
• Oversee basic inventory management and ensure compliance with protocols.

Essential Qualifications and Skills

• Proven leadership skills with experience in team management, operational oversight, and staff scheduling.
• Exceptional customer service aptitude focused on delivering memorable guest experiences and effectively handling feedback.
• Strong interpersonal and communication abilities, engaging positively with guests, staff, and supervisors.
• Receptionist experience including managing phone calls, bookings, greeting guests, and organizing front desk tasks.
• Capability to train and mentor spa personnel to maintain protocols concerning service, guest care, safety, and hygiene.
• Background in spa, wellness, or hospitality operations, preferably within luxury environments.
• Excellent organizational and time-management expertise, with keen attention to facility presentation and service accuracy.
• Familiarity with computer booking systems and point-of-sale (POS) software is beneficial.
• Fluency in English required; knowledge of Arabic is advantageous.
• Preferred possession of a diploma or certification in hospitality, spa management, or related disciplines.