Spa Receptionist - Arabic Speaker

About the Company

Become part of Accor, a global hospitality leader with over 45 brands, 5,600 hotels, and 10,000 restaurants worldwide, present across 110 countries. Each brand offers a unique identity while sharing a unified mission to innovate and transform hospitality experiences. Joining Accor means embracing the Heartist® spirit—delivering heartfelt service in a nurturing environment that supports personal growth, career advancement, and meaningful work that impacts guests, colleagues, and the planet.

Role Overview

As a Spa Receptionist at MGallery, you will craft the inviting experience from the moment guests enter the spa. You will deliver a warm reception, personalized service, and ensure guests feel valued and relaxed throughout their wellness journey. Your role is essential in managing appointments, providing product recommendations, and maintaining a smoothly operating reception environment in line with the distinguished MGallery ethos.

Key Responsibilities

• Create a welcoming atmosphere by warmly greeting and attending to guests.
• Manage spa bookings, answer inquiries, and coordinate treatment schedules with therapists seamlessly.
• Inform and advise guests on spa services, treatments, and packages.
• Handle guest records, billing, payments, and spa reception processes efficiently and accurately.
• Ensure the reception area is spotless, well-organized, and inviting.
• Relay guest preferences and special requests to relevant spa staff promptly.
• Address guest feedback professionally and escalate issues as necessary.
• Promote spa services and retail items to guests appropriately.
• Assist colleagues to ensure smooth day-to-day spa operations.
• Maintain high standards in personal grooming, hygiene, and professional conduct.
• Adhere strictly to spa policies, procedures, and health and safety regulations.
• Deliver personalized guest experiences that reflect MGallery's refined and discreet hospitality spirit.

Candidate Profile

• Previous experience in spa reception, front desk, or guest service roles is advantageous.
• Good knowledge of spa and wellness treatments.
• Strong communication and interpersonal skills, with a warm and professional demeanor.
• Excellent organizational skills and meticulous attention to detail.
• Computer literacy with the ability to handle reservations and payment systems efficiently.
• Capable of working autonomously and collaboratively within a team.
• Willingness to work flexible hours including shifts, weekends, and public holidays.
• Professional appearance and positive attitude are mandatory.
• Fluency in English required; proficiency in Arabic or additional languages is a plus.

Additional Information

You will join a dedicated team motivated by the spirit of Qatari hospitality, focused on creating unforgettable experiences for guests and colleagues alike. The role is based at Alwadi Hotel Doha, the pioneering MGallery boutique within Msheireb Downtown Doha, featuring 213 luxurious rooms, a ballroom, meeting facilities, diverse dining options, and an exclusive spa and pool. The hotel is conveniently located 15 minutes from Hamad International Airport and 10 minutes from West Bay.

Employee Benefits

• Employee discount card offering special rates at Accor properties worldwide.
• Access to learning and development programs through Accor's training academies.
• Opportunities for talent development and career growth within the hotel and across the global Accor network.
• Chance to participate in Corporate Social Responsibility projects such as Planet 21, making a positive impact on the environment.

Commitment to Diversity

Accor is an inclusive employer dedicated to welcoming and promoting diverse talent across all levels of the organization.