Waiter/Waitress

Company Overview

MGallery Hotel Collection showcases a range of boutique hotels, each boasting distinct designs and rich stories to offer a unique guest experience. Joining MGallery means embracing and creating memorable moments.

MGallery Nairobi Gigiri consists of 105 rooms and suites, four diverse dining venues including an all-day dining restaurant, a signature dining area, a pool bar, and a rooftop bar. The hotel also hosts meeting rooms, a business center, and wellness amenities such as a gym, pool, and spa. Located conveniently on Gigiri's Limuru Road near Nairobi's city center and Village Market, the hotel serves a clientele including UN and NGO delegates, diplomats, consultants, contractors, leisure travelers, and locals.

Role Scope and Responsibilities

• Maintain impeccable grooming standards consistently.
• Strive to surpass guest expectations by understanding preferences and updating guest profiles.
• Have comprehensive knowledge of the restaurant’s menu and daily offerings.
• Be well-versed with beverage service details, including appropriate glassware and garnishes.
• Support the achievement of the restaurant’s financial, LQA, and TrustYou targets daily.
• Anticipate guest needs and deliver outstanding service at all times.
• Monitor daily financial goals for the assigned area or division.
• Utilize opening and closing checklists to ensure smooth operations of the venue at start and end of shifts.
• Keep service stations clean, cleared, and replenished throughout service.
• Serve and clear food and beverage items professionally and unobtrusively.
• Present menus proactively to guests.
• Take ownership and act responsibly within the workplace.
• Communicate any guest feedback promptly to the manager on duty for logging in the Glitch Report.
• Adhere to HACCP and FIFO standards as mandated by regional authorities.
• Follow the hotel’s evacuation policy during emergencies.
• Participate in all required briefings and training sessions directed by management.
• Handle financial procedures according to finance department guidelines.
• Identify potential service issues or guest needs early and seek assistance to prevent service lapses.
• Support any assigned tasks or special projects across departments as requested by management.
• Ensure all negative guest feedback is recorded in the glitch system appropriately.
• Maintain the care program at all times and report maintenance issues promptly through the appropriate channels.

Candidate Qualifications

• 1 to 2 years of experience working as a waiter or waitress in a hotel, restaurant, or fine-dining setting.
• Strong communication and customer service abilities, demonstrated with a polished and professional presentation.
• Capacity to work flexible shifts and availability to start immediately.