Executive Housekeeper

About MGallery Hotel Collection

The MGallery Hotel Collection offers boutique hotels each reflecting unique designs and stories, dedicated to creating Memorable Moments for guests. MGallery Nairobi Gigiri comprises 105 rooms and suites, four distinct dining venues including all-day dining and rooftop options, meeting facilities, a business center, and wellness amenities such as a gym, pool, and spa. Located on Limuru Road near Nairobi’s city center and Village Market, it attracts a diverse clientele including UN and NGO delegates, consultants, diplomats, leisure visitors, and locals.

Role Overview

We are looking for a motivated, detail-driven Housekeeping Executive to lead housekeeping operations, ensuring impeccable cleanliness, guest satisfaction, and operational excellence. You will supervise daily housekeeping tasks, manage and develop the team, and initiate improvements while upholding hygiene and professionalism across all areas.

Key Responsibilities

• Manage and enhance housekeeping operations to maintain consistent hygiene and cleanliness standards facility-wide.
• Lead, encourage, and mentor housekeeping staff through coaching, training, and performance evaluation to drive team morale and growth.
• Plan workforce schedules, assign tasks, and coordinate leave to optimize team productivity and resource allocation.
• Respond swiftly and effectively to guest requests, ensuring superior service delivery and satisfaction.
• Implement company policies, standard operating procedures, and health and safety requirements in housekeeping processes.
• Conduct routine audits and inspections to verify adherence to quality and organizational standards and to identify improvement opportunities.
• Oversee housekeeping budget management, including cost controls and expense forecasting, recommending operational enhancements to boost efficiency.
• Maintain detailed and accurate documentation regarding staff performance, inventory, and departmental processes.
• Collaborate with other departments to handle guest concerns and organize special events or requests.
• Recommend procedural, staffing, or equipment changes to elevate departmental standards and operational results.
• Escalate serious issues impacting the organization to management professionally and transparently.

Qualifications and Experience

• Prior leadership experience in housekeeping management, ideally in luxury or 5-star hotel settings.
• Proven background in enforcing brand standards and operational procedures within upscale environments.
• Experience in coaching and developing management teams.
• Proficient with Opera PMS and Microsoft Office applications.
• Track record of managing cost controls including payroll, expenses, and forecasting.
• Well-presented with clear and professional communication skills.
• Fluent in both written and spoken English.
• Excellent organizational skills, time management, and ability to work independently.