Receptionist

About the Role

Atmabodh Wellness Center invites applications for a Receptionist who will be the welcoming face and central point of contact for all visitors. This position requires an individual who is compassionate, organized, and professional to foster an atmosphere of hospitality and serenity while managing daily front desk activities effectively.

Key Responsibilities

• Extend a warm and professional greeting to guests, visitors, and staff arriving at the center.
• Manage check-in and check-out procedures with accuracy and efficiency.
• Provide comprehensive information regarding the center’s wellness services, including Yoga, Ayurveda, Naturopathy therapies, facilities, and daily schedules.
• Promptly address guest queries and concerns to ensure high guest satisfaction.
• Escort guests to their designated rooms, therapy zones, dining areas, or other components within the premises.
• Maintain a soothing and supportive atmosphere, particularly for guests undergoing treatments.
• Handle a multi-line phone system by answering, messaging, and redirecting calls appropriately.
• Manage incoming and outgoing communications including emails, faxes, and postal mail swiftly.
• Schedule appointments for consultations and treatments using the center’s booking platform.
• Ensure accurate, confidential maintenance of guest records both physically and digitally.
• Process payments securely, keeping precise transaction records for cash and card payments.
• Coordinate with various departments such as doctors, therapists, kitchen, and housekeeping to facilitate smooth service delivery.
• Keep the reception and waiting areas neat, organized, and welcoming.
• Provide general administrative assistance like data entry, filing, photocopying, and document preparation.
• Oversee office supplies inventory and place orders when necessary.
• Manage logistics related to accommodation, meal scheduling, and transportation arrangements such as booking cabs from Pune Railway Station or Airport.
• Complete all required documentation and procedural formalities before and during guests’ stays.

Required Qualifications and Skills

• Minimum education: High School Diploma or equivalent; Bachelor's degree in Hospitality, Business Administration, or related fields is advantageous.
• Demonstrated 1 to 3 years experience in front office, reception, or customer service roles, ideally within wellness centers, spas, hotels, or healthcare settings.
• Effective communication skills in both English and Hindi; Marathi proficiency is highly favorable.
• Passion for delivering exceptional customer service and creating a friendly environment.
• Proficient computer skills, including MS Office (Word, Excel) and familiarity with booking or scheduling software.
• Strong organizational abilities and attention to detail with capability to manage multiple tasks simultaneously.
• Interpersonal strengths including friendliness, patience, and composure even under pressure, with ability to work well in team settings.
• Cultural alignment with the holistic wellness philosophy and respect for traditional Indian healing practices embraced by Atmabodh Wellness Center.
• Problem-solving aptitude with diplomatic and efficient issue resolution skills.

Additional Information

• This role is restricted to male applicants due to accommodation arrangements onsite.

Benefits

• A salary range of INR 15,000 to 25,000 per month based on experience and qualifications.
• Provided on-site accommodation and meals.
• Work in a tranquil environment focused on wellness and traditional healing practices like Yoga, Ayurveda, and Naturopathy.
• Supportive collegial team environment with professional development opportunities.