Spa Manager

Company Overview

Fairmont Hotels & Resorts is a prestigious global hospitality brand with 90 properties worldwide and 34 more upcoming, spanning locations from Hawaii's shores to Canada's national parks, London's urban center, and the Middle East's deserts. Fairmont Doha, situated in the iconic Katara Towers in Lusail, reflects modern elegance infused with vibrant energy and heartfelt hospitality, blending the essence of Doha with exceptional guest service.

Role Summary

As the Spa Manager at Fairmont Doha, you will direct the spa's overall operations and profitability by leading a skilled team of wellness professionals. Your focus will include delivering exemplary guest experiences, adhering to health and safety standards, optimizing financial outcomes, and collaborating with hotel departments to enhance guest satisfaction within the wellness domain.

Key Duties

• Manage daily spa, fitness, and wellness center operations to ensure smooth performance
• Train, inspire, and guide spa personnel to achieve superior guest service
• Ensure all spa treatments and services conform to luxury hospitality and brand expectations
• Organize staffing schedules, manage inventory, and maintain supplier partnerships
• Oversee budgets, control expenses, analyze key metrics to boost spa profitability
• Address guest complaints professionally to maintain high satisfaction levels
• Maintain compliance with safety, hygiene, health, and corporate policies
• Design and implement promotional initiatives, collaborating with sales and marketing teams to drive revenue growth
• Keep the spa environment pristine, safe, and welcoming for guests and staff
• Generate operational reports and contribute to strategic planning efforts

Candidate Profile

• A bachelor's degree in Hospitality Management, Business Administration, Spa, or Wellness Management or related discipline
• 3 to 5 years of managerial experience in a luxury hotel spa or wellness setting, with preference for international hospitality brand exposure
• Demonstrated ability to lead, develop, and support multicultural teams effectively
• Extensive knowledge of spa operations, wellness therapies, retail sales, and guest service benchmarks
• Competency in budgeting, financial analysis, cost management, and revenue optimization
• Hands-on experience with spa management software and hotel PMS platforms
• Strong leadership qualities, excellent communication, interpersonal skills, and problem-solving capability
• Highly organized with meticulous attention to detail and time management skills
• In-depth understanding of health, safety, sanitation, and hygiene standards relevant to spa operations
• Proficiency in English; Arabic language skills considered a plus
• Willingness to work flexible shifts including weekends and holidays as business demands
• Commitment to embodying Fairmont's luxury brand ethos and fostering an inclusive, supportive workplace culture where every employee feels respected and empowered