- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- Work from home
- Resume
- Required to apply
Sign in to tell us what does and doesn't work for you here — it sharpens every match we show you.
Job description
Role Overview
The Solutions Engineer will serve as the technical expert for the NinjaOne platform, focusing primarily on post-sales support while also assisting the sales team during pre-sales engagements. Located in Berlin, Germany, this role demands in-depth knowledge of IT infrastructure management and the ability to communicate product functionalities effectively.
Key Responsibilities
- Achieve mastery of the NinjaOne platform and gain advanced understanding of IT infrastructure management for contemporary organizations.
- Advise partners on integrating NinjaOne products into their systems and optimizing internal workflows to foster operational synergies.
- Tackle complex technical issues by analyzing prospects' and partners' use cases, including investigating custom requests and identifying alternative solutions or workarounds.
- Collaborate with the sales team to address sophisticated technical queries from clients and contribute to executing growth strategies together with internal teams.
- Relay partner feedback to the product management group to influence future NinjaOne developments.
- Train sales teams on NinjaOne's product suite and conduct external partner trainings demonstrating the practical application of new features.
- Promote the NinjaOne brand and advocate its product solutions actively among partners.
- Perform additional duties as required.
Candidate Profile
- Proven experience in technical sales related to IT products.
- Highly self-driven with a strong focus on creating customer solutions.
- Quick to adapt and learn new technologies and processes.
- Fluent in both English and German, able to simplify complex technical concepts for diverse audiences.
- Inquisitive, feedback-oriented, and keen on personal growth and challenges to conventional methods.
- Demonstrates solution-oriented thinking, self-awareness, and empowerment of others.
- Preferred: experience working with Managed Service Providers (MSP) or internal IT helpdesks.
- Desired: familiarity with Remote Monitoring and Management (RMM) and backup software.
- Additional advantage: knowledge of APIs and scripting languages.
- Extra plus: proficiency in additional languages.
About NinjaOne
NinjaOne is a unified IT operations platform supporting nearly 40,000 clients worldwide, streamlining endpoint management, automated patching, backup, and remote access through one interface. The company boasts a 98% customer satisfaction rate maintained over five years, emphasizing customer success and efficiency.
Benefits and Work Environment
- Opportunity for personal and professional growth within a rapidly expanding organization.
- Lunch provided at the office thrice weekly.
- Access to a corporate benefits platform offering discounts from various popular brands.
- Skill development through a recognized training platform.
- Competitive salary package.
- Work alongside a diverse, curious, and collaborative international team.
- Enjoy an office located centrally in Berlin at Alexanderplatz with excellent transit access.
Additional Information
This position does not sponsor work visas. NinjaOne is an equal opportunity employer committed to diversity and inclusion and considers all qualified applicants regardless of race, gender, age, disability, or other legally protected statuses.