Solution Strategist - Dynamics 365 Customer Engagement

Overview

Join Fusion5 as a Solution Strategist specializing in Dynamics 365 Customer Engagement, based in Wellington, New Zealand. This full-time onsite role involves leading key client engagements, collaborating with executives and technology experts to create innovative digital solutions that enhance customer engagement, powered by Microsoft technologies.

Role Responsibilities

• Drive solution strategy and manage pre-sales processes from initial discovery through proposal and delivery handover.
• Conduct executive-level workshops and engage stakeholders to deeply understand business challenges and success factors.
• Develop strategies leveraging Dynamics 365 Customer Engagement, Power Platform, AI, and Microsoft technology to craft compelling business solutions.
• Prepare persuasive proposals, RFP/RFI responses, business cases, Statements of Work, and presentations for senior leadership.
• Transform client objectives into viable delivery models and contracts while ensuring scalability and alignment to business goals.
• Collaborate closely with Sales, Architecture, Delivery, AI, Security, and Consulting teams to create innovative solution frameworks.
• Identify how AI, Microsoft Copilot, automation, and emerging technologies can add value to customer solutions.
• Establish and maintain trusted relationships with executives and key decision-makers, driving positive business results.
• Anticipate and mitigate delivery risks by ensuring solutions are practical and executable.
• Contribute to developing repeatable solution offerings, thought leadership, and intellectual property within Fusion5.

Candidate Profile

Ideal candidates will be strategic thinkers, commercially savvy, and adept at consulting and solution delivery. You should be comfortable engaging senior stakeholders, leading complex workshops, and balancing customer expectations with delivery constraints. Your approach emphasizes accountability for creating practical, impactful technology solutions that achieve business success.

• Proven experience in solution strategy, pre-sales, consulting, solution architecture, or digital transformation roles.
• Expertise in deploying Dynamics 365 Customer Engagement and Power Platform solutions.
• Strong capabilities in business discovery, analysis, and solution design.
• Experience crafting proposals, business cases, executive presentations, and Statements of Work.
• Confidence in interacting with C-level executives and senior leadership.
• Solid commercial insight into pricing, risk management, value creation, and outcome-focused solutioning.
• History of leading transformative customer workshops and roadmap developments.
• Working knowledge of AI, automation tools, Microsoft Copilot, and other emerging Microsoft technologies.
• Ability to deliver balance between client goals, commercial viability, and technical delivery challenges.

Success Metrics

Success is defined not just by closing deals but by delivering effective solutions that fulfil client commitments and generate significant business impact. The role demands high collaboration, strong communication skills, and a passion for solving complex problems in dynamic environments.

About Fusion5

Fusion5 is a people-first technology consultancy focused on business innovation through cutting-edge solutions in Business Applications, AI, Cloud, Security, and more. The company invests heavily in career progression, flexible work options, and a supportive team culture that values innovation and success.

Additional Information

Location: Wellington, New Zealand
Employment type: Full-time, Onsite