Solution Engineer (Product Expert) - Housing

About EliseAI

EliseAI is dedicated to transforming critical sectors: housing and healthcare. We recognize the challenges people face in securing housing and healthcare, and we strive to simplify these experiences through the integration of AI agents into existing workflows. Our AI solutions enhance efficiency, cut costs, and deliver improved user experiences.

In the housing sector, we streamline processes such as apartment touring, lease signing, maintenance requests, and communication with property teams, consolidating essential housing services into one platform. For healthcare, we facilitate appointment scheduling, intake form completion, and communication between patients and providers, shifting focus away from paperwork toward health.

Our innovative approach reduces manual tasks, enhances accessibility, and provides seamless service delivery. Recently, we secured a $250 million Series E funding round led by Andreessen Horowitz to accelerate our mission.

Role Overview

The Solutions Engineer plays a pivotal role in the product launch and supporting customers at EliseAI. This role requires close collaboration with clients, support engineers, and customer success managers to ensure successful deployments and issue resolution. The Solutions Engineer will develop launch tools, gain comprehensive product knowledge, deliver technical training, and offer escalation support.

Key Responsibilities

• Lead detailed discovery sessions with new clients to understand their specific product requirements.
• Serve as a liaison and representative for Support Engineers within the assigned product area, fostering alignment and teamwork.
• Create and upkeep roadmaps for self-service launch tools and internal launch configurations, including quality assurance practices.
• Deliver technical demonstrations, presentations, and convey complex product concepts clearly to prospects and stakeholders.
• Assist Customer Success Managers during product implementations and act as a key partner for training and handling escalations.
• Provide post-launch troubleshooting to quickly resolve client issues.
• Develop thorough understanding of product functions to effectively address client needs and support knowledge transfer.
• Contribute to talent acquisition efforts to attract high-caliber team members.

Candidate Profile

• Minimum of 3 years experience as a Solutions Engineer in a SaaS environment.
• Willing to travel up to 20% for client engagements.
• Strong grasp of product development and launch methodologies.
• Proven analytical skills with aptitude for resolving technical challenges.
• Experienced collaborating across teams including engineering, operations, and product management.
• Excellent communicator capable of translating complex technical ideas to non-technical audiences.
• Familiar with CRM platforms and support ticket systems.
• Adept at multitasking and prioritizing in fast-moving settings.
• Experience with QA processes and developing self-serve tools is advantageous.
• Self-motivated with the ability to work both independently and as part of a team.
• Committed to working onsite 4-5 days per week at Toronto office.

Culture and Growth

Join a rapidly expanding, well-funded startup where your efforts directly impact scaling and success. Enjoy the autonomy to innovate without micromanagement. Expect an intensive, challenging, yet deeply rewarding career experience accompanied by a supportive team environment.

Compensation and Benefits

• Competitive salary range: CAD 135,000 to 200,000 annually, supplemented by equity options.
• Full coverage of medical, dental, and vision insurance premiums.
• Paid parental leave.
• Fitness and home service stipends to support work-life balance.
• Collaborative office atmosphere with open seating, fully stocked kitchen, and meals provided.
• Unlimited vacation and paid holidays.
• Relocation packages provided to ease transition.

Additional Information

Employment at EliseAI is "at-will," allowing either party to terminate employment at any time, with or without cause or notice, consistent with applicable laws.

We are an equal opportunity employer and encourage applicants regardless of race, color, religion, age, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any legally protected status.

We comply with fair chance hiring ordinances in San Francisco and Austin, considering applicants with arrest and conviction records.

If accommodations are needed during the hiring process due to disability, please contact us accordingly.