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Job description
About the Role
As a Pre-Sales Solutions Engineer at AvePoint based in Dubai, you will serve as the primary technical authority throughout the sales cycle. Working alongside Account Managers, you will support new business initiatives and foster growth opportunities. Your approach will be consultative, assisting customers in understanding how AvePoint's solutions meet their technical and business requirements. This position blends in-depth technical knowledge with customer engagement and commercial insight, presenting a valuable opportunity for career growth in pre-sales within an innovative and dynamic technology firm.
Key Responsibilities
- Deliver customized product demonstrations tailored to customer-specific use cases both remotely and face-to-face.
- Lead technical discovery meetings and present comprehensive solution overviews and detailed technical deep-dives.
- Assist customers during evaluation phases, including proof-of-concept and decision-making processes.
- Construct and configure demo and proof-of-concept environments to showcase solutions.
- Contribute to responses for RFI/RFPs by clearly articulating business value propositions and technical capabilities.
- Collaborate closely with Sales teams to understand customer goals and effectively position solutions.
- Develop and maintain strong relationships with key technical and business stakeholders.
- Support partner and marketing activities such as events, webinars, and workshops aimed at customer engagement.
- Provide insightful feedback on market trends and customer needs to product and technical teams.
- Take full responsibility for the technical components of deals until closure.
Qualifications and Skills
- Excellent presentation and communication abilities, comfortable interacting with both technical and non-technical audiences.
- Proficiency in English and Arabic languages.
- Capability to translate complex technical concepts into clear business benefits.
- A commercial mindset with a strong focus on sales and customer success outcomes.
Technical Expertise
- Experience working with Microsoft 365 technologies, including SharePoint Online.
- Knowledge of Microsoft Azure and identity management technologies such as Entra ID.
- Understanding of identity, access control, and permissions management.
- Familiar with networking fundamentals including TCP/IP, DNS, Active Directory, SMTP, and DHCP.
- Knowledge of data protection, backup, migration, and governance methodologies.
- Understanding of SharePoint architecture in both cloud and hybrid environments.
- Awareness of other cloud platforms such as AWS and Google Cloud is advantageous.
Additional Information
All personal data shared during the application process will be handled strictly in accordance with applicable data protection regulations and the company's Privacy Notice.