Solution Engineer

Role Overview

The Pre-Sales Solutions Engineer serves as the primary technical expert throughout the sales process, collaborating closely with Account Managers to support both new client acquisition and business expansion. This position involves adopting a consultative approach to assist clients in understanding how AvePoint's offerings meet their technical and commercial requirements. It is ideal for candidates seeking to advance their careers in pre-sales within a dynamic technology setting.

Key Duties

• Perform customized product demonstrations tailored to specific customer scenarios in both virtual and in-person formats.
• Lead technical discovery meetings, delivering comprehensive solution presentations and detailed analysis.
• Guide clients through evaluation phases, including proof-of-concept and decision-making milestones.
• Set up and manage demonstration and proof-of-concept environments.
• Contribute to formal responses to RFIs and RFPs, emphasizing business benefits and technical features.
• Collaborate with Sales teams to comprehend client goals and effectively position solutions.
• Develop and maintain strong relationships with important business and technical contacts.
• Assist partner and marketing efforts through activities such as event participation, webinars, and workshops.
• Relay market insights and customer feedback to product and technical development teams.
• Manage the technical components of sales deals from initiation through closure.

Required Skills and Qualifications

• Excellent presentation and communication abilities suitable for engaging both technical and non-technical audiences.
• Fluency in both English and Arabic languages.
• Skill in translating complex technical ideas into understandable business advantages.
• A commercial outlook with enthusiasm for sales and customer experience outcomes.
• Expertise with Microsoft 365 suite, including SharePoint Online.
• Familiarity with Microsoft Azure and identity management technologies such as Entra ID.
• Understanding of identity, access control, and permissions frameworks.
• Basic knowledge of networking protocols and services like TCP/IP, DNS, Active Directory, SMTP, and DHCP.
• Awareness of data protection, backup, migration strategies, and governance principles.
• Insight into SharePoint’s architecture and deployment in cloud or hybrid settings.
• Additional knowledge of cloud service platforms including Azure, AWS, or Google Cloud is advantageous.

Data Privacy

Any personal information provided during the application process will be handled in strict accordance with applicable data protection laws and the company's privacy policies.