Small Business Specialist
Victoria Point, Queensland, Australia · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- In office
- Resume
- Required to apply
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Job description
About Optus and the Role
Optus stands as one of Australia's top telecommunications providers, serving over 11 million customers daily with mobile, broadband, and digital services. We are seeking a proactive and commercially minded Small Business Specialist to join our Victoria Point location. This role is ideal for those passionate about aiding local businesses, resolving complex challenges, and flourishing within a team-centric atmosphere. This position offers an excellent opportunity to advance your retail or business-oriented career.
Key Responsibilities
- Serve as the in-store Small Business expert by identifying business customers early and aligning them with solutions that foster their business development.
- Maintain deep knowledge of products and processes encompassing mobile, broadband, fixed services, credit, and activation, and share this expertise with your colleagues.
- Conduct confident and consultative conversations by understanding business clientele requirements and providing customized solutions that address operational challenges.
- Coach and assist team members to recognize opportunities, propose appropriate solutions, and enhance the overall business customer experience in the store.
- Keep informed regarding small business updates, promotions, and market trends; disseminate these insights through daily meetings, coaching, and store communications.
- Handle business inquiries with calm professionalism and strong problem-solving capabilities, while ensuring operational excellence through compliance and merchandising management.
Required Attributes and Skills
- Business Acumen: A clear understanding of small business needs and an eagerness to help customers find fitting solutions.
- Consultative Service Expertise: Ability to ask pertinent questions, actively listen, and offer tailored recommendations that support business objectives.
- Product Knowledge: Enthusiasm for developing expertise in mobile, broadband, fixed services, and small business support.
- Team Mentorship and Collaboration: Willingness to share knowledge openly and assist colleagues to confidently identify business opportunities.
- Professionalism and Composure: Capability to manage complex business inquiries empathetically and with sound judgment, focusing on solutions.
Employee Benefits
- Competitive salary accompanied by an $80 monthly credit, 25% discount on Optus products, and exclusive deals with retail partners.
- Supportive leave arrangements including an additional Connected Day to prioritize personal well-being and commitments.
- Inclusive and carer-neutral paid parental leave up to 14 weeks.
- Clear pathways for career progression within retail and business sectors.
- Access to employee-led networks such as Culture Connect, Elevate Women, Yarn First Nations, Disability Network, and Express Yourself (LGBTQIA+), along with free 24/7 wellbeing and counseling support.
Diversity and Inclusion
Optus values diversity and is committed to equal employment opportunities for all applicants, including individuals from diverse cultural, linguistic, gender identities, people with disabilities, LGBTQIA+ community members, veterans, and Aboriginal and/or Torres Strait Islander individuals. We strive to provide an accessible recruitment process; candidates requiring accommodations can contact us for support.