Shift Lead

About Nando's

At Nando’s UK & Ireland, we foster a family-style, supportive workplace where team members—known as Nandocas—feel valued and inspired. We believe in running exceptional shifts while ensuring our team has fun, grows professionally, and thrives personally.

Role Overview

As a Shift Lead, you will play a central role in delivering outstanding customer experiences by leading and supporting your team through busy shifts. This position marks the beginning of your leadership journey within Nando’s, focusing on motivation, engagement, and operational excellence.

What We Offer

• £13.19 hourly pay rate
• 4-week paid sabbatical after every five years of service
• Complimentary meals during shifts and discounts on days off
• Paid break periods
• Regular team bonding events
• Clear career advancement opportunities, including management track options
• Access to an exclusive rewards platform with attractive discounts
• A welcoming, fun, and inclusive workplace environment

Your Key Responsibilities

• Lead and motivate the team to ensure smooth and efficient shift operations
• Uphold Nando’s values and foster positive energy throughout every shift
• Deliver excellent customer service focused on memorable PERi-PERi experiences
• Address and resolve problems promptly and decisively during shifts
• Create an enjoyable work atmosphere where all team members can develop and succeed
• Ensure all customer touchpoints function perfectly across various channels during your shifts

Candidate Profile

• Previous experience in leading or supervising a team in a fast-paced setting
• Strong passion and pride in supporting and engaging colleagues
• Confidence in leadership and real-time problem solving
• Dedicated to personal growth and willing to take on increased responsibility
• Commitment to maintaining an inclusive environment that helps peers thrive
• Love for delivering excellent customer service and creating positive moments

Additional Information

If you are motivated to lead, support your colleagues, and develop your leadership skills in a vibrant environment focused on both career and culture, this role presents a fantastic opportunity.