Senior Telesales Associate

About the Role

Frankfinn Aviation Pvt Ltd is seeking dynamic and result-driven individuals to fill the position of Senior Telesales Associate (Academic Counsellor / Telecalling Executive). The candidate will engage with potential students, offer career advice, promote enrollments, and represent Frankfinn's prominent training programs across Aviation, Hospitality, Travel, and Customer Service sectors.

Primary Responsibilities

• Initiate outbound calls to prospective students to introduce and explain Frankfinn's various courses and programs.
• Provide guidance to students and their parents regarding career paths within the Aviation, Hospitality, Travel, and Customer Service industries.
• Generate and manage leads effectively through telephonic outreach and follow-up activities.
• Keep detailed and accurate records of calls and update lead information in the CRM or internal systems regularly.
• Convert initial inquiries into walk-in visits, counseling appointments, and confirmed admissions.
• Meet or exceed set daily, weekly, and monthly targets for calls and conversions.
• Ensure candidates have a positive experience via clear communication and professional counseling techniques.

Eligibility and Requirements

• Minimum educational requirement is completion of 12th grade with results available; graduates are preferred though undergraduates may also apply.
• Between 6 months and 8 years of relevant experience in telecalling, telesales, lead generation, academic counseling, or customer service roles.
• Open to all genders.
• Excellent proficiency in both Hindi and English communication.
• Demonstrated expertise in outbound calling, telesales, or lead generation.
• Strong persuasion, counseling, and negotiation abilities.
• Skilled at understanding customer needs and providing appropriate responses.
• Sales-driven individual with a focus on targets and effective customer engagement.

Work Schedule and Additional Information

• The workweek runs Monday through Saturday with Sundays off.
• Work hours are from 10:00 AM to 7:00 PM.
• No travel is needed for this position.