Senior Technical Consultant - ServiceNow

About the Role and Responsibilities

We are actively seeking skilled ServiceNow Technical Consultants and Developers at all proficiency levels, ranging from Associates initiating their first implementations to Senior Technical Consultants who manage extensive enterprise assignments. Candidates are matched primarily to a specialized ServiceNow module that aligns with their core expertise.

• Architect, develop, configure, and deploy ServiceNow solutions tailored to meet client needs and adhere to platform best practices.
• Create platform functionalities utilizing components like Business Rules, Script Includes, Client Scripts, Flow Designer, and Glide APIs.
• Construct RESTful and SOAP integrations leveraging IntegrationHub and MID Server.
• For those specializing in IT Operations Management (ITOM): proficient in ServiceNow Discovery (including MID Server setup, probe/sensor patterns, and credentials handling), CMDB Configuration Item (CI) class design and reconciliation protocols, Service Mapping, and Event Management alert correlation.
• Convert business requirements and user stories into fully operational ServiceNow solutions through close collaboration with Business Analysts, architects, and clients.
• Oversee technical project activities, including producing technical documentation, designing integrations, estimating work effort, and delivering development outputs.
• Engage actively in Agile Scrum ceremonies and maintain prompt communication to keep clients informed.
• Senior or Lead Consultants additionally mentor junior staff, conduct code reviews, lead client workshops, and contribute to pre-sales efforts.

Module Specializations

• IT Service Management (ITSM)
• IT Asset Management (ITAM)
• IT Operations Management (ITOM)
• Configuration Management Database (CMDB)
• HR Service Delivery (HRSD)
• Customer Service Management (CSM)
• Field Service Management (FSM)
• Strategic Portfolio Management (SPM)
• Governance, Risk & Compliance (GRC / IRM)
• Security Operations (SecOps)
• App Engine Custom Development
• Now Assist / Agentic AI

Candidate Requirements

• Practical experience with the ServiceNow platform aligned with the level of application.
• Strong command of JavaScript applied in Business Rules, Script Includes, Client Scripts, UI Actions, and Glide APIs.
• Experience utilizing REST and SOAP APIs, with knowledge of JSON and XML data formats, and understanding integration patterns; familiarity with IntegrationHub is preferred starting from Consultant level.
• Comprehensive understanding of Software Development Life Cycle (SDLC) and Agile/Scrum methodologies.
• Excellent analytical skills to interpret requirements and create platform-based solutions.
• Effective communication abilities to interact with both technical personnel and non-technical stakeholders.
• At senior or lead levels, prior experience managing architectural documentation and facilitating client workshops is expected.

Certifications

• ServiceNow Certified System Administrator (CSA) is mandatory.
• ServiceNow Certified Implementation Specialist (CIS) in the primary module is required.
• ServiceNow Certified Application Developer (CAD) certification is compulsory for Senior Technical Consultant positions.
• ITIL Foundation certification is preferred across all levels.
• Additional CIS certifications are advantageous for senior or lead roles.

Education and Eligibility

A formal degree in Computer Science, Information Technology, Engineering, or an equivalent field is expected. However, relevant hands-on experience is valued equally at every level of application.