Senior Solution Engineer (Mandarin Speaker)

About Reap

Reap is a leading global fintech company based in Hong Kong with a workforce dispersed internationally. We facilitate seamless financial connectivity and access for businesses worldwide by merging classic finance with stablecoins to enable efficient money transfers.

Our solutions feature stablecoin-powered corporate cards, payment services, and expense management tools that simplify financial processes and empower business growth. Our APIs allow companies to integrate stablecoin-enabled financial capabilities—including issuing Visa cards and making cross-border payments—directly into their own platforms.

Supported by prominent investors such as Acorn Pacific, Index Ventures, and HashKey Capital, Reap is pioneering the future of borderless, stablecoin-powered financial systems.

We build financial infrastructure tailored for modern enterprises, enabling them to issue cards, remit funds, manage payments, and expand their financial operations globally.

Role Overview

We are seeking a Senior Solution Engineer to join our client-facing technical team. This individual contributor position reports to the Head of Forward Deployed Engineering and collaborates closely with Sales, clients, Implementation, Customer Growth, Product, Engineering, Operations, and Compliance teams.

Your primary focus will be guiding complex clients through technical discovery, solution design, implementation, activation, and ensuring successful ongoing usage. Though not a pure software engineering role, a solid engineering background or aptitude is essential. Comfort with APIs, system integration, technical troubleshooting, client interactions, and understanding commercial considerations is vital.

Key Responsibilities

• Facilitate technical pre-sales discovery and qualification processes for high-value and technical clients, including enterprise and API-intensive cases.
• Convert client needs into actionable solution designs utilizing Reap’s product suite, APIs, workflows, and implementation best practices.
• Assist the Sales team in recognizing technical risks, integration complexities, operational dependencies, and potential barriers prior to deal commitment.
• Support clients from initial technical go-live stages through to meaningful activation and ongoing engagement.
• Collaborate across Product, Engineering, Operations, Compliance, Customer Growth, and Technology teams to resolve obstacles and enhance client activation.
• Translate recurring client feedback and implementation challenges into improved documentation, enablement resources, automation tools, and product enhancements.

Success Indicators

• Early identification of technical fit and activation risks during sales cycles.
• Provision of practical, credible, and commercially sound technical solutions.
• Reduction in avoidable delays for complex client implementations.
• Achievement of real client engagement and revenue growth post-activation, beyond initial technical setup.
• Clearer understanding and ownership among cross-functional teams regarding client technical journeys.
• Continuous improvement of tools, processes, and product features based on client recurring issues.

Required Qualifications and Skills

• Experience in client-facing technical roles such as Forward Deployed Engineering, Solution or Sales Engineering, Implementation Engineering, Technical Account Management, or Solutions Architecture.
• Engineering background with strong technical proficiency in APIs, integrations, webhook handling, authentication mechanisms, data flows, sandbox and production environments, and troubleshooting capabilities.
• Familiarity with fintech sectors including payments, card issuing, banking infrastructure, Web3, stablecoins, digital assets, or related financial technologies.
• Proven history supporting enterprise or strategic clients.
• Excellent communication skills adaptable to both technical and non-technical stakeholders.
• Strong commercial acumen to balance technical intricacies, client needs, activation possibilities, and business impact.
• A proactive, execution-driven mindset with a readiness to take ownership and navigate complex client challenges involving multiple teams.

Desirable Attributes

• Experience working across multiple geographic regions and time zones.
• Use of AI, automation, documentation improvements, or tooling to streamline onboarding, support, implementation, or client activation processes.

Additional Information

This position is ideal for candidates seeking to focus on execution-driven Forward Deployed Engineering rather than traditional implementation management or pure software engineering roles. The role demands close collaboration with clients to understand requirements, craft tailored solutions, resolve integration issues, and support valuable client outcomes. You will bridge technical, commercial, and operational domains to facilitate complex client success.

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