Senior Sales Operations Associate

About EOS IT Solutions

EOS IT Solutions operates as a global technology and logistics firm, delivering collaborative Business IT Support and innovative multi-domain architecture services to some of the biggest industry leaders worldwide. Our fast-paced, global operations are centered on exceptional customer satisfaction and unwavering quality standards, investing deeply in our people to sustain excellence. We pride ourselves on being an international IT provider known for simplicity and transparency.

Role Overview

As a Senior Sales Operations Associate, you will be the driving force managing the entire commercial workflow from quote request through delivery. Acting as a vital bridge between clients, OEM partners, and distribution networks, you will ensure proactive, precise, and commercially astute handling of all sales operations. A passive role this is not; anticipating hurdles, steering results, and continuously improving quote quality across engagements are part of the expectations while supporting a customer base that ranks among the largest technology enterprises globally.

Key Responsibilities

• Manage the complete end-to-end quoting process, initiating actions proactively the moment customer requests are received.
• Register bids and manage submissions through OEM platforms such as Cisco CCW, collaborating with OEM Account Managers to secure appropriate deal approvals and discount levels.
• Coordinate with national and international distribution channels to obtain competitive and precise pricing offers.
• Create accurate, competitive, and polished quotes using Sage X3 and ensure customers receive clear explanations and resolutions regarding pricing and commercial terms.
• Maintain up-to-date awareness of OEM and distributor pricing changes in networking and audio-visual hardware to preempt impacts on active deals.
• Utilize insights from previous projects to enhance future quoting strategies and commercial results.
• Monitor the pricing landscape and competitive dynamics within hardware categories, sharing valuable market intelligence with Account Management.
• Keep comprehensive records of bids, pricing data, customer engagement, and deal documentation as the authoritative source for the commercial team.
• Work closely with Account Management to ensure accurate billing and drive final invoicing procedures.
• Represent the Sales Operations function confidently during customer interactions, providing updates on quote progress, pricing justification, and timetable expectations.
• Collaborate with Finance to swiftly resolve invoice-related concerns and handle customer follow-ups with the same diligence as quoting tasks.
• Mentor junior Sales Operations Associates by exemplifying and enforcing standards of accuracy, urgency, responsibility, and ownership.

Essential Qualifications and Experience

• At least 1 to 2 years of solid experience in sales support, sales operations, or customer-facing commercial roles.
• A degree in Business, Commerce, or related fields is a plus but practical commercial experience is paramount.
• Strong commercial acumen in hardware resale, including an understanding of margins, cost structures, and procurement processes within technology sectors.
• Proactive problem-solving skills, anticipating challenges and generating solutions independently.
• Experience working with ERP or quoting software platforms, specifically Sage X3 or equivalents.
• Ability to prioritize and juggle multiple active sales opportunities efficiently in a dynamic environment.
• Exceptional attention to detail with a focus on pricing precision and operational excellence.
• Clear, concise communication skills with customers, OEM partners, distributors, and internal teams.
• A self-motivated individual demonstrating initiative, risk awareness, and decisive action.
• Proven experience mentoring and coaching less experienced team members.
• Intermediate proficiency in Microsoft Excel, including data analysis and document creation.
• Capable of thriving in high-pressure and high-accountability environments.
• Adaptable, resilient, open to change, and eager to learn from colleagues.
• A committed team player fostering a positive team atmosphere and cooperation.

Preferred Skills and Experience

• Familiarity with networking and audio-visual technology domains.
• Hands-on usage of Cisco CCW, Sage X3, and Jira platforms.
• Track record of applying lessons learned to optimize quoting and commercial outcomes.
• Experience serving reseller or Value-Added Reseller (VAR) markets, particularly supporting enterprise or Fortune 500 clientele.

Why Work at EOS?

If you seek to advance your commercial and operational expertise while working within a supportive, fast-growing global technology enterprise, EOS IT Solutions offers a unique opportunity. We encourage growth through continuous learning, expanding technological skills, and meaningful team contributions.

Our Commitment to Inclusion

EOS is dedicated to fostering an inclusive, respectful, and empowering workplace that celebrates diverse perspectives, driving innovation and superior customer results. We invite candidates from all backgrounds to apply and be part of a collaborative, respectful, and welcoming team culture.