Senior / Facilities Technician

About Raffles Hotel Singapore

Raffles Hotel Singapore stands as one of the world's few preserved 19th century grand hotels, showcasing a perfect blend of luxurious comfort, rich heritage, and classic colonial architecture. Distinguished by its iconic design and celebrated service, the hotel offers suites, elegant social spaces, award-winning dining, and bars that attract discerning guests from around the globe. Staying at this historic hotel embodies a quintessential Singapore experience, reflecting old-world charm combined with unique local character.

Role Overview

The Senior / Facilities Technician plays a key role in supporting the day-to-day engineering functions to ensure optimal hotel operations. This includes managing and maintaining essential equipment and systems crucial to guest comfort and facility safety.

Key Responsibilities

• Operate equipment that controls ambient room temperature throughout hotel areas.
• Manage systems supplying clean and hot water to various hotel services.
• Maintain and operate television and satellite equipment to ensure clear visuals in guest rooms.
• Provide audio-visual setup and support for hotel events as required.
• Assist with emergency operations promptly and efficiently during crises.
• Troubleshoot and repair equipment or facility failures promptly.
• Replace defective components, including lighting bulbs, as necessary.
• Address and resolve technical issues reported by hotel guests in a timely manner.
• Record daily utility meter readings and verify proper operation of plant and equipment.
• Conduct regular patrols of hotel premises to identify fire and safety risks.
• Ensure exterior lighting functions correctly according to scheduled timings.
• Operate plant and facility services essential to hotel functions consistently and effectively.
• Perform preventive maintenance to avoid unexpected breakdowns.
• Repair damaged furniture promptly, maintaining high-quality standards.
• Paint and maintain building surfaces to preserve aesthetics and integrity.
• Manage operations of elevators, dumbwaiters, swimming pools, water fountains, fire protection systems, drainage, sanitary systems, public music, lighting, and dimming controls.
• Embody and promote company values including guest passion, sustainable performance, innovation, trust, and respect.
• Engage actively in corporate social responsibility programs, diversity and inclusion initiatives, and other sustainability efforts.
• Perform any additional tasks relevant to job function as assigned.

Candidate Profile and Qualifications

• Possession of Nitec Certificate in Building Facilities Maintenance, Electrical/Electronics, Air Conditioning Servicing, and/or Plumbing.
• At least one year of relevant work experience.
• Proficient with Microsoft Office applications.
• Comprehensive understanding of engineering principles applicable to facilities maintenance.
• Strong planning abilities and strategic foresight.
• Excellent communication skills, capable of interacting at all organizational levels.
• Professional approach oriented toward quality service.
• Effective team contributor adaptable to change.
• High sense of urgency and well-developed prioritization skills.

Additional Information and Benefits

• Duty meals are provided during work hours.
• Access to colleagues' discounts and preferential room rates across global Accor Hotels.
• Flexible benefits covering dental, optical, vacation, and children’s education expenses.
• Healthcare and wellness benefits.
• Comprehensive insurance coverage is provided.
• Opportunities for local and international career advancement and growth.
• Extensive learning and development programs offered.