Senior Executive - Air Operations

About the Role

C.H. Robinson is looking for a Senior Executive in Air Operations to join our Airline Road office in Singapore. This position is pivotal in ensuring a seamless and consistent customer experience by managing the complete shipment lifecycle for designated accounts while strictly following customer SOPs and operational standards.

In this role, you will promote operational excellence, safeguard data accuracy, and uphold compliance with protocols. You will be the primary coordinator in resolving issues and handling daily operational tasks.

This opportunity blends expertise in operations with effective communication and team collaboration to deliver dependable outcomes that align with customer expectations and business goals.

Responsibilities

• Master the international shipping process from purchase order issuance to cargo delivery, including documentation and industry terminology.
• Accurately input financial components of shipments to ensure correct billing for clients.
• Utilize industry knowledge and critical problem-solving to adapt processes and develop solutions to challenges.
• Manage shipment execution and mentor colleagues to comply with all customer SOPs such as booking approvals, pre-alerts, government filings, delivery, and invoicing.
• Maintain and update shipment data in Navisphere ensuring accuracy.
• Provide complex network-based quotations and mentor teammates on pricing methods.
• Offer tracking services to customers and prepare shipment documentation.
• Maintain high data integrity related to shipment details, INCOterms, routing, timelines, and documentation.
• Establish and nurture strong customer and vendor relationships by timely communication and resolution following up on issues.
• Serve as a key point of contact for customers and subject matter expert.
• Lead customer engagement efforts focused on retention and expansion.
• Support cross-functional teamwork by collaborating with account management to identify process improvements and consultative opportunities.
• Monitor shipment trends and their operational impact.
• Ensure all customer SOPs are followed consistently.
• Recommend and implement technological enhancements to increase efficiency and revenue.
• Assist Sales Executives and Account Managers with customer reporting.
• Perform any additional tasks or responsibilities as required by the team or location.

Requirements

• High school diploma or equivalent (GED) required.
• At least 3 years experience in Air Freight Operations within the Global Forwarding industry.
• Strong command of Microsoft Office applications.
• Fluent English communication skills, both written and spoken.
• Preferred: Associate's or Bachelor's degree from an accredited institution.
• Preferred: Background in Supply Chain, Logistics, or International Business.
• Basic knowledge of Quality Management systems (ISO 9001).
• Comprehensive understanding of processes, regulations, and handling in international shipping.
• Excellent organizational skills with ability to prioritize, multitask, and adapt to shifting priorities.
• Proactive, hardworking, ambitious, and analytically minded.
• Exceptional communication capabilities.
• Ability to thrive in a fast-paced, deadline-oriented environment.
• Demonstrated client-focused approach and history of effective customer service.
• High attention to detail ensuring at least 95% monthly audit compliance and minimizing unbillable charges.
• Commitment to fostering diversity and inclusion in the workplace.

Equal Opportunity

C.H. Robinson embraces equal opportunity employment and values diverse backgrounds and experiences. We uphold an inclusive culture that promotes respect and a harassment-free work environment where every employee feels welcomed and valued.