Senior Account Executive - Logistics

Company Overview

C.H. Robinson is hiring an experienced Senior Account Manager for its global forwarding division. This role involves managing and expanding a portfolio of mid to high-value accounts, focusing on customer growth, relationship management, operational excellence, and supply chain strategy support through cross-departmental collaboration globally.

Work Environment

This position is based onsite in Singapore, requiring in-person collaboration with colleagues five days a week to foster innovation and drive impactful outcomes through direct teamwork and face-to-face communication.

Key Responsibilities

• Establish and nurture trusted, personalized relationships with various functional teams within customer supply chains.
• Engage network subject matter experts to support solution development and opportunity identification for products, services, and transport modes.
• Drive and qualify an active sales pipeline using CRM tools, collaborating with resources to grow market share.
• Conduct routine business reviews leveraging internal analytics and market data to discover growth opportunities and retain clients by offering strategic solutions.
• Strategically manage customer pricing using internal technologies and specialist knowledge.
• Lead account strategy management including RFPs, proposals, awards, based on insight into customer behavior and company position.
• Analyze and communicate customer data internally to create collaborative supply chain solutions.
• Continuously pursue personal growth in knowledge of the company’s services, modes, and technology.
• Create and maintain account-specific SOPs.
• Handle conflicts and sensitive discussions with customers diplomatically.
• Drive continuous improvement initiatives tailored to customer needs.
• Stay updated on customers’ industries to identify new prospects.
• Work closely with operations and product teams to devise strategies for complex challenges.
• Advocate customer needs within the company to ensure alignment and resource prioritization.
• Ensure performance expectations, quality standards, and issue resolutions are met collaboratively with internal teams.
• Respond to customer feedback, including NPS surveys, and develop corrective action plans.
• Review financial outcomes, volume metrics, and service reports proactively to maintain account health.
• Identify and implement process improvements and cost-saving measures for customers.
• Ensure adherence to negotiated payment terms and account receivable processes.
• Review AR dashboard regularly and act promptly to resolve outstanding issues.
• Perform additional duties as assigned based on team or regional requirements.

Qualifications

• Required: High School Diploma or GED.
• Minimum of 6 years’ experience in global forwarding or account management within the logistics sector.
• Preferred: Bachelor’s degree from an accredited institution.
• Strong communication and presentation skills with the ability to negotiate across organizational levels.
• Ability to function effectively under pressure, multitask, prioritize, and manage time appropriately.
• Proficient with Microsoft Office applications.
• Skill in building solid customer relationships and working both independently and collaboratively.
• Persuasive, motivational, and influential demeanor.
• Self-motivated, results-driven with a positive outlook and strong business focus.
• Orientation towards growth, sales relationships, negotiation, and financial understanding.
• Capable of mastering company service offerings, strategies, and technology platforms.
• Committed to fostering a diverse and inclusive workplace environment.

Equal Opportunity

C.H. Robinson is committed to equal opportunity employment. The company supports a diverse workforce and inclusive culture that respects unique backgrounds and experiences, promoting a workplace free of harassment and discrimination where all employees feel valued and respected.