Senior Consultant ServiceNow

About the Role and Company

Deloitte is a leading provider of audit, consulting, tax, legal, and advisory services to almost 90% of the Fortune Global 500® companies and many private firms. With approximately 470,000 employees worldwide, Deloitte offers outstanding career opportunities, fostering innovative thinking, solving complex challenges, and promoting sustainable growth through a diverse community.

Join us as a Senior Consultant ServiceNow and support clients in automating their digital workflows. Our team designs and manages digital transformation programs that enhance companies' agility permanently.

Work locations include Berlin, Düsseldorf, Frankfurt, Hamburg, Hannover, Köln, München, and Stuttgart.

Responsibilities

• Participate in ServiceNow projects of varied complexity to drive digital transformation initiatives for clients.
• Leverage ServiceNow and other cutting-edge technologies to enhance clients' Enterprise Service Management capabilities.
• Design digital solutions within domains such as IT Service Management, HR, Customer Service Management, Procurement, and Security based on ServiceNow offerings.
• Analyze and evaluate business requirements and solution approaches for implementation on ServiceNow platforms.
• Create architectural designs and detailed concepts to shape, harmonize, and integrate ServiceNow applications.
• Contribute to business development by assisting in marketing ServiceNow solutions and developing innovative products.
• Collaborate closely with domain experts and nearshore/offshore development centers, covering all project phases from strategy and analysis to planning, design, and implementation with significant responsibility.

Requirements

• University degree (Bachelor's or Master's) in (Business) Informatics, Applied Computer Science, or a related technical field.
• Minimum of three years' experience focusing on ServiceNow or similar digital transformation projects, including initial leadership experience.
• Proficiency with design and architectural patterns, translating business needs into technical solutions, and familiarity with agile methodologies such as SCRUM and Kanban.
• Knowledge of SQL, unit testing, continuous integration, version control systems (SVN, Git), and collaboration tools (Jira, Confluence).
• Preferable experience with ServiceNow modules like CSM, HR, Security, or IT Service Management.
• Excellent presentation and communication skills, readiness to travel, and strong German and English language skills (minimum C1 level).
• Strong capability to identify, critically assess, and apply AI potentials for innovative solutions, informed recommendations, and measurable customer benefits.

Benefits and Opportunities

• Access to elite training through Deloitte University and personalized qualification programs.
• Comprehensive career development supported by structured career paths, inclusive leadership, project-based job rotation, international assignments, and encouragement of social engagement and corporate volunteering.
• Work-life balance through mobile working options, part-time roles, sabbaticals, family support services including caregiving assistance and parental leave counseling.
• Focus on health and fitness with regular wellness days, partnerships with fitness providers, plus support for sports and team events.
• Competitive employer benefits including bike and car leasing options, company smartphones for personal use, and flexible working arrangements such as trust-based working hours and EU remote work allowances.
• Broad scope for personal contribution and promotion of inclusive corporate culture through diversity and inclusion employee networks.

Additional Information

No cover letter is required; please submit your CV along with transcripts and employment references through the online application form.

Diversity is highly valued and encouraged, welcoming applications irrespective of age, disability, ethnicity, nationality, gender, religion, sexual orientation, or social background.

For career inquiries, contact the Talent Acquisition team via email or phone.