Security Advisor - Falcon Complete

About CrowdStrike

CrowdStrike is a premier global cybersecurity company dedicated to safeguarding the people, systems, and processes vital to modern enterprises. Established in 2011, CrowdStrike’s mission remains to prevent breaches by deploying the world’s leading AI-native security platform. Operating large-scale distributed systems, processing nearly 3 trillion events daily, CrowdStrike serves clients across diverse sectors, ensuring their business continuity, community safety, and forward momentum. The company champions an AI-driven culture marked by innovation, responsible AI use, and continuous learning.

Role Overview

The Falcon Complete Security Advisor contributes as part of a dedicated team focused on maintaining and enhancing the security posture and overall health of Falcon Complete users. Candidates for this role should possess a blend of technical proficiency, security expertise, and customer relationship skills, guiding clients to achieve secure and effective use of Falcon Complete. Reporting to leadership, the role involves executing day-to-day activities essential for fulfilling Falcon Complete’s breach prevention mission.

Key Responsibilities

• Evaluate customer Falcon environments ensuring conformity with Falcon Complete guidelines.
• Advise customers on enhancements to bolster security postures aligned with Falcon Complete standards.
• Identify and suggest corrections for aspects of CrowdStrike products that could improve security effectiveness.
• Initiate contact with customers if discrepancies against Falcon Complete standards arise.
• Manage documentation, updates, and resolutions of customer-related concerns consistently meeting defined procedures and SLAs.
• Prepare and deliver requested service reports and statistical summaries to clients.
• Collaborate closely with internal teams to maintain high customer satisfaction.
• Coordinate troubleshooting efforts with support teams to resolve technical challenges.

Qualifications and Experience

• Minimum three years' experience in cybersecurity-related roles.
• Strong empathetic approach and capability to assist customers towards goal realization.
• Exceptional verbal and written communication skills for customer interaction.
• Proven partnering ability with internal teams for problem-solving.
• Proficient in Windows, Linux, and Mac OS environments.
• Working knowledge or experience in threat detection and incident response.
• Bachelor’s degree in Technology, Cybersecurity, or equivalent practical experience.

Additional Preferred Skills

• Experience in incident management and operating CSIRT.
• Knowledge of change management processes.
• Expertise in detecting and responding to malicious code.
• Familiarity with audit, logging, and monitoring controls including SIEM, UEBA, MDR/XDR.
• Competency with intrusion detection and response measures.
• Experience engaging with complex, sophisticated clientele.
• Strong analytical skills paired with eagerness to acquire new knowledge.
• Capability to work cross-functionally to address client issues.
• Background as a security advisor or consultant.
• Understanding of standards such as ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security Controls, PCI DSS, Cloud Controls Matrix, and MITRE ATT&CK framework.
• Proven aptitude incorporating AI technologies to refine decision-making, optimize operations, enhance efficiency, and drive business success.

Benefits

• Leading market compensation packages and equity incentives.
• Comprehensive programs supporting physical and mental health.
• Generous paid vacation and holiday allowances for rest and recovery.
• Paid parental and adoption leave policies.
• Access to professional growth opportunities for all employees regardless of position.
• Employee resource groups, community networks, and volunteering activities to foster connectivity.
• Dynamic office culture featuring premium amenities.
• Globally recognized as a Great Place to Work™.

Equal Opportunity Statement

CrowdStrike promotes diversity, inclusivity, and equal employment opportunities. It upholds a non-discriminatory policy based on legally protected characteristics and ensures employment decisions are based exclusively on relevant qualifications and job requirements. The company also supports veterans and individuals with disabilities and provides accommodations as needed.