Salesforce Platform Manager

Position Overview

We are seeking a hands-on Salesforce Platform Manager to join a leading ASX-listed FinTech company based in Melbourne or Sydney. This role requires contributing on-site 3 to 4 days per week and offers a competitive salary package - up to $210,000 base plus a 12.5% performance bonus and superannuation. You will report directly to the VP of Engineering and lead a diverse team of 12 professionals, split equally between onshore and offshore staff.

Job Responsibilities

• Take full ownership of the Salesforce platform and its future roadmap, managing architecture, governance, releases, and addressing existing technical debt.
• Lead your in-house team primarily, engaging contractors only for demand fluctuations rather than delivery ownership.
• Develop and execute a target-state strategy extending the platform beyond CRM to include Marketing Cloud and Data 360 within the broader marketing technology ecosystem.
• Oversee partnerships with Salesforce vendors, ensuring accountability for quality deliverables.
• Collaborate closely with Sales, Customer Service, Operations, and executive teams to translate business requirements into technical platform solutions, providing constructive challenge when needed.
• Enhance platform maturity through sandbox management, org consolidation, license administration, security tools such as Shield and encryption, health checks, and implement CI/CD and test automation.
• Evaluate and deploy Einstein AI and Agentforce capabilities while establishing governance standards for responsible usage, aiming to expand team capabilities.
• Support career development within the team by mentoring administrators towards senior and leadership roles.

Qualifications and Experience

• Strong engineering foundation, not necessarily with exclusive Salesforce experience but solid engineering principles combined with hands-on platform expertise.
• Proven experience in owning platform governance and roadmap decisions, beyond mere project execution.
• Minimum of 3 years managing teams of 5 or more, with total Salesforce administration or engineering experience around 10 years.
• Hands-on involvement with Einstein GPT or Agentforce technologies.
• Multi-cloud expertise including Sales Cloud, Service Cloud, Marketing Cloud, and/or Experience Cloud.
• Experience managing Salesforce partners to ensure delivery quality.
• Certified Salesforce Administrator and Consultant credentials.
• At least 5 years supporting applications within an ITIL framework.
• Knowledge of AI-powered marketing automation and LLM-based personalization techniques.

Additional Information

This role offers an opportunity to own and evolve the Salesforce platform at a strategic level within a dynamic FinTech environment that services over 13,000 employers and nearly half a million users daily. The role demands a technical leader capable of driving platform maturity and innovation while leading and growing a committed team.