Sales Operations Estimator

About Coates Group

For nearly six decades, Coates Group has facilitated meaningful connections between top global brands and their customers through innovative technology solutions. Operating in over 50 international markets with headquarters in Sydney, Australia, Coates specializes in dynamic digital hardware, a proprietary content management platform, and leading signage products—impacting experiences such as in-store and drive-thru ordering at major fast-food chains worldwide.

Combining a family-owned business culture with a start-up mindset, Coates is committed to continuous innovation, growth, and delivering outstanding customer experiences. The company has earned two Australia Good Design Awards and completed monumental projects including the largest hardware deployment in Quick Service Restaurant history. With a diverse and passionate team, Coates strives to transform how brands engage through technology.

Role Overview

The Sales Operations Estimator is integral in refining the sales quotation process to produce accurate, detailed, and commercially robust proposals. Using architectural and technical documentation, you will define clear project scopes highlighting assumptions, exclusions, and contingency plans. You will ensure seamless progression from quote to order and coordinate efficient handover to deployment teams, minimizing commercial and delivery risks. Collaboration with Engineering and Design teams is essential to incorporate technical specifications into estimates.

Key Duties and Responsibilities

• Convert customer inquiries and warm leads into precise and compliant quotations that align with commercial standards and margin considerations.
• Own the quotation process, ensuring customer needs are correctly understood and clearly documented.
• Produce technically sound, commercially viable estimates ready for sales order processing.
• Develop comprehensive scopes of work, detailing assumptions, exclusions, contingencies, and unique requirements to support smooth project execution.
• Identify and mitigate potential risks related to commercial, technical, or delivery aspects during estimation.
• Engage collaboratively with Engineering and Hardware Design to scope, cost, and validate new or complex client requirements.
• Act as the primary escalation owner for commercial or technical clarifications during pre-sales activities.
• Support rapid and confident decision-making by resolving ambiguities in customer specifications early on.
• Manage order intake communications through the estimation and pre-sales stages.
• Work closely with Sales Operations, Order Management, and Deployment teams to ensure accuracy and completeness of sales order data for smooth handover.
• Contribute to efforts around process automation and best practices to improve the customer experience.

Qualifications and Experience

• Diploma or equivalent qualification in a relevant technical or commercial field, or comparable practical experience.
• Experience of 3 to 5 years in estimating, pre-sales, or commercial quotation roles within project-based environments.
• Technical and commercial knowledge of signage solutions.
• Proven ability to interpret tender documents, architectural, and construction drawings.
• Demonstrated estimating precision and sound commercial judgment.
• Familiarity with estimating, quoting, or ERP software systems.
• Proficiency in Microsoft Office tools, especially Excel.
• Experience working across functions in matrixed environments, adept at managing competing stakeholder needs.

Company Culture and Benefits

Coates Group values diversity, individuality, and inclusivity, fostering a work environment that supports integrity and teamwork. Benefits include an annual bonus aligned with market standards, the "Thrive Program" offering flexible work options, wellness initiatives like virtual yoga and meditation, a paid Global Wellness day, and a dedicated "Give Back Day" to contribute to community impact.

Coates is committed to maintaining a nimble and open workplace culture that encourages new ideas while staying authentic and fun. The leadership offers significant opportunities for career advancement within a rapidly growing company committed to innovation and employee well-being.

Additional Information

Coates Group is an Equal Opportunity Employer and strictly prohibits discrimination based on race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, veteran status, or citizenship, except where legally required.

Fraud Advisory: Beware of fraudulent communications impersonating Coates. Official communications are only from @coatesgroup.com or the company's applicant tracking system. Do not respond to suspicious emails asking for personal information or clicking unknown links. Coates actively reports such incidents and prioritizes applicant safety.

Using AI in Recruitment: Coates may employ artificial intelligence tools to assist in reviewing and assessing applications; however, final employment decisions are made by human recruiters. Candidates can request more details about data processing upon inquiry.