Sales Development Representative - Italian Speaking

About OpenTable

OpenTable, part of Booking Holdings, Inc., is a leading platform dedicated to supporting restaurants with over 25 years of experience, serving millions of diners and partnering with more than 60,000 restaurants worldwide. Our cutting-edge reservation and front-of-house management technology helps restaurants enhance their operations and focus on prioritizing their teams and guests, while providing diners with seamless discovery and booking experiences.

Role Overview

As a Sales Development Representative fluent in Italian, based in London working a hybrid schedule (in-office two days per week), you will join a passionate global team focused on boosting restaurant revenue. Your primary responsibility will be to generate sales leads, drive prospect engagement, and provide vital sales support, contributing directly to OpenTable's mission of helping restaurants succeed and enabling exceptional dining experiences.

Key Responsibilities

• Identify and generate high-quality sales leads through outbound phone prospecting to arrange meetings with regional Account Executives.
• Design and implement targeted lead generation campaigns in collaboration with the Restaurant Marketing team.
• Create and deliver compelling sales communications through direct mail and targeted email campaigns aimed at prospective restaurant partners.
• Ensure smooth transition of leads to Account Executives and respond promptly to inquiries, maintaining excellent customer service standards.
• Keep meticulous records of all sales activities and provide detailed progress reports to management.
• Engage in market research, participate in sales initiatives, and attend regional trade shows as needed, which may involve occasional travel.

Mandatory Qualifications

• Fluency in Italian and English across all communication modes: written, reading, and spoken.
• At least one year of proven experience in telesales or call-center environments, with a track record of surpassing performance targets.
• A customer-focused approach demonstrated by the ability to build trust, resolve client challenges, and support customer success.
• Strong teamwork and collaboration skills, prioritizing collective goals over individual achievement.
• Flexibility to coordinate and communicate effectively across diverse global time zones.

Preferred Qualifications

• Innovative problem-solving and creativity in enhancing sales strategies and outcomes.
• Willingness to embrace new technologies and approaches, taking calculated risks to address business challenges.
• Dedication to ongoing learning and improvement through training programs and feedback application.
• Capability to actively seek and implement constructive feedback to optimize processes and service quality.

Benefits and Perks

• Five weeks of paid vacation annually
• Birthday leave
• Paid volunteer days
• Paid parental leave
• Private health and dental insurance coverage
• Contributions to pension scheme
• Opportunity to work remotely up to 20 days per year
• Company-supported mental health services including therapy sessions and Headspace subscription
• Annual company-wide week off for full team recharge
• Career advancement support including development funds, leadership training, and access to extensive e-learning resources
• Employee travel discounts
• Access to Employee Resource Groups
• Income protection and life insurance
• Employee Assistance Program with 24/7 GP and legal advice services
• Discounts on gym memberships
• Bike2Work scheme participation
• Season ticket loan availability
• Regular social events and Thursday happy hours
• Complimentary lunch provided twice weekly

Work Environment and Flexibility

OpenTable embraces a hybrid working model, expecting employees to be present in the office two days per week to foster collaboration. Flexibility is emphasized to accommodate global operations, with occasional requirements to engage outside standard business hours for effective communication and responsiveness. The company adheres strictly to local laws and regulations in work arrangements.

Inclusion Commitment

OpenTable is devoted to building an inclusive workplace where diversity is celebrated, and everyone feels valued and supported. The company welcomes requests for reasonable accommodations throughout the recruitment and employment process to ensure equal opportunity and support.