Sales Development Representative

Overview

TouchBistro is seeking a Sales Development Representative to become part of the Sales team based in Toronto. This role focuses on promoting TouchBistro by engaging with restaurant owners and operators through lead prospecting and qualification via phone, email, and text communication.

Key Responsibilities

• Identify and qualify warm leads originating from customer inquiries and marketing campaigns
• Perform high-volume outreach with prospects using phone calls, text messages, and emails
• Manage and prioritize the sales pipeline daily to maximize efficiency
• Maintain accurate sales records and track activities within Salesforce
• Utilize product knowledge and leverage partners and marketing resources to meet monthly sales goals
• Collaborate as part of a team to deliver an exceptional customer experience

Candidate Profile

Required Qualifications:

• At least one year of experience in a customer service environment
• Consistent record of self-improvement, advancement, and meeting KPIs or quotas
• Strong enthusiasm for sales, the restaurant sector, SaaS, and technology
• Ability to work in a hybrid setting, spending two days weekly at the Toronto office

Preferred Qualifications:

• Familiarity with the hospitality industry
• Diploma or degree from a College or University
• Experience with Salesforce and/or Point of Sale systems

Additional Information

Salary ranges from $40,000 to $45,000 per year plus bonuses. The position is hybrid, with onsite presence required twice a week at 85 Richmond Street W, Toronto. Applicants from underrepresented groups including women, persons with disabilities, Indigenous peoples, and visible minorities are strongly encouraged to apply. Assistance is available for applicants with disabilities during the recruitment process upon request. The company does not use text messages to request confidential data and encourages direct applications.

About TouchBistro

TouchBistro offers an integrated Point-of-Sale and restaurant management platform used by over 29,000 restaurants globally. It aims to help restaurateurs save time and money by streamlining front and back-of-house operations and enhancing customer engagement.