Sales Advisor

Company Overview

At Tapi Carpets & Floors, we are passionate about revolutionizing the flooring retail experience. Established in 2015 by flooring industry experts, our goal is to make buying flooring simple, enjoyable, and trustworthy. Over the past decade, we've grown to become the largest flooring retailer in Britain, encompassing close to 1500 team members and the Carpetright brand. We value collaboration, personal development through the Tapi Academy training program, and maintaining exceptional 5-star customer service standards.

Role Overview

We are seeking an enthusiastic and customer-focused Sales Advisor to join our store team in Andover. This role involves assisting customers throughout their flooring journey, transforming their visions into reality by offering tailored guidance on our wide product range. You'll learn from industry specialists and develop skills that support our commitment to excellence.

Key Responsibilities

• Collaborate with store colleagues to deliver outstanding customer experiences consistently.
• Handle pre-sales inquiries, assist with order finalization, and address post-sales questions while managing occasional complaint escalations professionally.
• Contribute to store presentation by assisting with promotional updates and maintenance tasks, reporting to your Store Manager.
• Identify opportunities for enhancing store operations, the customer journey, and service quality.
• Undergo comprehensive product training to provide personalized advice and expert recommendations to customers.
• Gain skills in room measurement and costing to deliver tailored flooring solutions.

Benefits

• Generous 25% staff discount on products.
• Access to salary sacrifice pension schemes.
• Perks platform featuring discounted cinema tickets, cashback offers, and deals with popular brands.
• Employee Assistance Program for well-being support.
• Your birthday off as a paid holiday.
• Cycle to Work scheme.

Candidate Profile

We are looking for a sales-driven yet customer-centric individual who exhibits enthusiasm, honesty, and professionalism. The ideal candidate is quick-thinking, self-motivated, and attentive to detail, with a dedication to ensuring every customer feels valued. Thriving in a fast-paced store environment, you proactively seek improvements that benefit customers and colleagues alike.

Equal Opportunity Statement

Tapi Carpets & Floors is committed to fostering an inclusive workplace where everyone is treated fairly without discrimination based on age, disability, gender, race, religion, sexual orientation, or any other characteristic. We encourage applications from all qualified candidates.

Important Notice

Please be aware that Tapi will not request any personal or sensitive information via phone or email during recruitment. If you receive suspicious requests, please verify authenticity by contacting us directly.