Assistant Store Manager

About Tapi Carpets & Floors

At Tapi Carpets & Floors, we are passionate about transforming the flooring retail experience. Founded in 2015 by industry veterans, we have grown to become the biggest flooring retailer in Britain. Our commitment to exceptional customer service and making flooring purchasing simple and enjoyable sets us apart. We recently expanded by integrating Carpetright, adding 54 stores and many colleagues to our expanding family. We maintain strong family values across our 1500-strong team and pride ourselves on creating a positive work environment where our people thrive and customers receive 5-star service.

Role Overview

We are seeking an enthusiastic and motivating Assistant Store Manager who will support the Store Manager in running daily operations and leading the team. This role focuses on delivering an exceptional customer experience, achieving sales targets, and inspiring the store team to contribute to our ongoing success.

Key Responsibilities

• Collaborate closely with the store team to consistently exceed customer expectations.
• Act as deputy for the Store Manager, managing store operations when required.
• Assist in sales target achievement and in fostering team engagement and motivation.
• Provide support and training to team members to ensure delivery of the unique "Tapi difference" customer service.
• Help onboard new Tapi colleagues through the induction process.
• Drive sales performance to meet and surpass individual sales goals.
• Maintain the store's appearance, supporting promotional displays and changes.
• Manage customer complaints tactfully to ensure satisfactory resolutions.
• Continually seek improvements benefiting customers, colleagues, and the overall Tapi business.
• Accurately enter customer order details using Tapi’s technology on a regular basis.
• Ensure full compliance with all health, safety, and security standards established by Tapi.

Candidate Profile

• Excellent interpersonal skills with a deep understanding of customers and a strong ability to sell.
• Self-driven, energetic, and inspirational leadership style, leading by example.
• A balanced focus on both achieving sales targets and providing outstanding customer care.
• Skilled in applying consultative sales techniques to build rapport and trust quickly.
• Good judgment in handling challenging situations and confident in addressing difficult conversations with tact.
• A passionate brand ambassador who embodies the "Tapi difference".
• Comfortable and proactive in using store technology and systems; willing to learn if unfamiliar.
• Flexible and efficient in scheduling work to serve customers effectively without delays.

Benefits and Perks

• Employee discount on products.
• Salary sacrifice pension scheme.
• Access to perks platform offering discounted cinema tickets, cashback, and brand discounts.
• Employee Assistance Programme for wellbeing support.
• A paid day off for your birthday.
• Cycle to work scheme participation.
• Enhanced family leave options.
• Life Assurance coverage.

Additional Information

Please be aware that Tapi will never request sensitive personal information or documents via phone or email during recruitment. Contact us directly if you receive such requests and are unsure of their authenticity.

Tapi Carpets & Floors is an equal opportunities employer committed to diversity and inclusivity. We welcome applications from all qualified individuals regardless of age, disability, gender, race, religion or belief, sexual orientation, or any other protected characteristic. Our workplace fosters equality, respect, and opportunity for all team members.