Sales Advisor

Role Overview

This is a fantastic chance for an enthusiastic individual who loves interacting with people and delivering excellent customer service. As a Sales Advisor at Tapi Carpets & Floors, you will help customers realize their flooring visions by offering expert product knowledge. You'll become part of a knowledgeable flooring team and learn from seasoned industry experts.

Key Responsibilities

• Collaborate effectively with your colleagues to consistently impress customers.
• Offer exceptional customer service by addressing pre-sale inquiries, assisting with order completion, and managing post-sale support including occasional complaint escalation.
• Assist with in-store promotions, maintain store presentation, and report to Store Managers skilled in flooring.
• Continuously identify opportunities to enhance the store environment, service quality, and customer satisfaction.
• Receive comprehensive training on Tapi’s product ranges to provide tailored guidance to customers.
• Learn to draw and price room layouts to deliver customized flooring solutions.

Benefits and Perks

• 25% discount for employees on products.
• Access to salary sacrifice pension scheme.
• Perks platform offering discounted cinema tickets, cashback, and deals from popular brands.
• Employee Assistance Programme supporting wellbeing.
• Birthday day off to celebrate you.
• Cycle to work scheme promoting healthy commuting.

Candidate Profile

Ideal candidates will be both sales-driven and customer-oriented, with a passion for their role. Being a quick thinker, personable, professional, and trustworthy is essential. You should embrace positivity in every interaction, demonstrate self-motivation, enthusiasm, and have a commitment to excellent service reflected in a "no customer left behind" mindset, upholding Tapi’s 5-star Trustpilot reputation.

You thrive in a fast-paced retail environment, seek continuous improvement for customers and colleagues alike, and take initiative.

About Tapi Carpets & Floors

Founded in 2015 by a group of flooring experts, Tapi is dedicated to revolutionizing carpet and flooring retail with a fun and simple approach. With extensive experience and rapid growth, Tapi is now Britain’s largest flooring retailer, including the addition of Carpetright stores and colleagues in 2024. The company culture emphasizes family values, teamwork, personal development, and celebrating employee success.

New Sales Advisors undergo a 12-week Tapi Academy training, including guaranteed 12-week OTE while learning the trade. The company fosters a happy working environment with social events and friendly inter-store competitions.

Equal Opportunities

Tapi Carpets & Floors is an equal opportunity employer committed to a discrimination-free workplace across all personal characteristics and actively encourages applications from a diverse talent pool.

Important Note

Please be aware that Tapi never requests personal documents or sensitive information via phone or email during recruitment. If approached in this manner and unsure, please contact Tapi directly to confirm legitimacy.