Rostering Clerk

About the Role

dnata Airport Services Australia is a leading ground handling provider offering a wide range of services across Australia, including ground handling, cargo, travel, and flight catering, operating internationally across five continents. Currently, we are looking for a Rostering Clerk to join our team at Melbourne Passenger Services Operation. This role involves close collaboration with the Passenger Service Department to ensure adequate staffing levels for shifts.

Key Responsibilities

• Obtain aircraft load information and develop rosters and worksheets adhering to airline Service Level Agreements (SLAs).
• Manage annual leave requests efficiently.
• Assign rostering patterns and have the capability to design new roster formats in line with Enterprise Bargaining Agreement (EBA) requirements.
• Handle and update any changes to schedules promptly.
• Prepare accurate worksheets for the Shift Duty Supervisor to utilize during shifts.
• Engage in training and adapt to new systems introduced within the organization.
• Proactively coordinate staff assignments for training sessions.
• Maintain confidentiality regarding both staff and business matters.
• Work within established budgets and generate in-depth analytical reports.
• Ensure understanding of labour compliance, EBA terms, and relevant government statutory regulations.
• Demonstrate strong stakeholder management to ensure that compliance with budgetary and operational goals is communicated and adhered to.

Candidate Profile

• Exceptional attention to detail with the ability to work independently and manage time efficiently.
• Capacity to work effectively under tight deadlines and adapt swiftly to changes or unexpected developments.
• Commitment to dnata’s core business directions and principles.

Selection Criteria

• Experience with rostering functions.
• In-depth understanding of business operations, including SLAs and Enterprise Agreements interpretation.
• Proficient computer skills, especially with MS Word and Excel.
• Strong written and verbal communication capabilities.
• Proactive attitude with the ability to prioritize tasks.
• Ability to collaborate in a small team environment.
• Effective time management skills.
• Capability to operate independently following established procedures.