Station Supervisor

About Agopex Uganda Limited

Agopex Uganda Limited operates within Uganda's vibrant transport and aviation support sector. The company prioritizes professionalism, operational excellence, and strict compliance with regulatory requirements, aiming to provide reliable, efficient, and secure services to its clients and partners. Team members are encouraged to exhibit ownership, contribute ideas, and actively participate in continuous service improvements.

Role Overview

The Station Supervisor role is a full-time, onsite position based in Kampala responsible for overseeing daily station activities. The supervisor ensures the delivery of safe, efficient, and customer-centric services. Core duties involve managing station personnel, coordinating work schedules and assignments, managing operational workflows, and ensuring compliance with company policies and aviation standards.

Responsibilities

• Lead and supervise station staff to maintain operational efficiency and service quality.
• Organize work schedules and assign tasks to optimize resource utilization.
• Monitor station operations to uphold safety and regulatory compliance.
• Support frontline customer service and resolve escalated client concerns promptly.
• Facilitate clear communication channels between station teams, management, and external partners.
• Train and mentor personnel to improve performance and skill development.
• Track employee performance, generate reports, and collaborate with other departments to enhance station effectiveness.

Qualifications and Skills

• Proven supervisory skills including team leadership, performance assessment, and workload management.
• Strong communication abilities to professionally interact with customers, co-workers, and management.
• Customer service aptitude emphasizing responsiveness and problem resolution to maintain positive client experiences.
• Capability to train and support staff through onboarding and ongoing development.
• Excellent organizational skills with attention to detail and a dependable approach to procedure adherence.
• Experience in station, terminal, or operational supervision within transport or aviation sectors is highly preferred.
• A diploma or degree in business, logistics, aviation management, or related disciplines is advantageous.