Room Service Order Taker

Overview

This role involves delivering exceptional food and beverage service to guests within the assigned location, ensuring a courteous, professional, and efficient approach that aligns with Kempinski Hotels' renowned standards. The objective is to boost sales and enhance guest satisfaction through attentive service.

Key Duties

• Collaborate closely with waitstaff and minibar attendants to ensure smooth operations.
• Engage guests with excellent communication and persuasive selling strategies consistently.
• Receive order requests via telephone and accurately enter them into the POS system for timely communication with service and kitchen teams.
• Maintain punctuality and adhere strictly to the hotel's dress and grooming standards, including wearing clean, pressed uniforms, polished shoes, and identification badges.
• Deliver courteous, professional, and efficient service at all times.
• Perform all outlet-specific tasks diligently as required.
• Possess comprehensive knowledge of all hotel services and products.
• Understand thoroughly the food and beverage offerings, enabling accurate explanations and effective upselling, including suggesting alternatives.
• Manage inventory supplies and equipment responsibly to minimize spoilage and wastage.
• Keep the work area and surroundings clean, tidy, and well-organized consistently.
• Conduct opening and closing procedures for the assigned outlet as established.
• Handle guest inquiries courteously and efficiently; promptly report complaints and follow up to ensure resolution.
• Operate the POS system competently at the assigned responsibility level.
• Comply rigorously with hotel policies regarding fire safety, hygiene, health, and safety regulations.
• Foster good working relationships within the department and across the hotel.
• Participate actively in staff meetings and training sessions organized by the department and hotel.
• Carry out reasonable additional duties as assigned by management.
• Adapt flexibly to departmental changes as directed by hotel leadership.
• Assist with scheduled inventories of products and equipment.
• Maintain a positive, motivated attitude with self-control.
• Understand the department's monthly profit and loss statements.
• Exemplify leadership by guiding the team and ensuring flawless service standards.
• Act as a steward of the outlet’s concept, overseeing the quality of service, food, beverages, and team support.

Qualifications and Skills

• Background in Hospitality Management or a related discipline.
• Prior experience in food and beverage service roles is essential.
• Ability to communicate effectively within a multinational workforce.
• Strong written and verbal English skills.
• Capability to work well under pressure, in teams, and deliver proactive solutions.
• Excellent telephone communication skills, able to represent Kempinski professionally.
• Strong organizational and time management abilities.
• Committed to professionalism, confidentiality, and ethical conduct at all times.
• Maintain safe and organized work practices consistently.

About Kempinski

Founded in Germany in 1897, Kempinski Hotels symbolize distinguished European hospitality and luxury. With a presence in prominent cities and resorts worldwide, Kempinski blends traditional charm with modern elegance, offering luxurious accommodation, exquisite cuisine, and outstanding service. Renowned for style and efficiency, Kempinski continues to be the preferred choice for discerning guests, providing exceptional experiences across both city hotels and resort properties.