Front Desk Agent - Russian Speaker

Job Overview

As a Front Desk Agent at Kempinski Hotels in Dubai, you will be the first and last point of contact for guests, delivering exceptional hospitality that aligns with Kempinski's luxury brand standards. Your role involves greeting guests warmly, managing check-ins and check-outs, processing payments, and promoting hotel services to enhance the guest experience.

Key Responsibilities

• Welcome guests by efficiently handling check-in and check-out procedures with warmth and professionalism, adhering to Kempinski's established protocols.
• Register guests, assign rooms, accommodate special requests, and assist with registration documentation as needed.
• Apply suggestive selling techniques to promote room upgrades and other hotel services.
• Verify payment methods and handle credit checks or direct cash payments to cashiers accordingly.
• Manage check-out transactions including billing, collecting payments, and providing guests with invoice copies.
• Oversee front office cashier functions such as posting guest charges and managing foreign currency exchange; reconcile cash float at shift end.
• Respond promptly and courteously to guest inquiries, whether in person or via telephone, addressing requests or escalating issues as appropriate, including handling safe deposit box issuance, message management, and complaints.
• Coordinate with housekeeping on room statuses, including late check-outs, early check-ins, and special requests.
• Stay well-informed about hotel products, daily activities, and meeting schedules.
• Maintain practical knowledge of room reservation processes and upkeep the cleanliness and organization of the working area.

Candidate Requirements

• At least 1 to 2 years' experience as a Front Desk Agent or in a related role, preferably within a luxury international five-star hotel environment.
• Fluency in English and Russian with excellent communication skills in both languages.

About Kempinski Hotels

Established in 1897 in Germany, Kempinski Hotels embody European hospitality and luxury. The brand operates in iconic cities and resorts worldwide, blending elegance and modern facilities to offer guests impeccable service and memorable experiences. Kempinski's portfolio includes grand city hotels and charming older establishments, reinforcing its reputation as a preferred choice for discerning travelers seeking both business and leisure stays.

Additional Information

Application deadline: 5 December 2026
Department: Rooms Division, Front Office & Guest Services
Location: Dubai, United Arab Emirates