Room Service Order Taker

Job Overview

We are seeking motivated and energetic Food & Beverage professionals to advance their careers as Room Service Order Takers at Saadiyat Rotana Resort & Villas in Abu Dhabi. This role is centered on coordinating room service operations smoothly to maximize guest satisfaction.

Key Responsibilities

• Execute tasks according to instructions from supervisors and scheduled duties efficiently.
• Handle guest orders and requests courteously and promptly during order taking and placement.
• Have comprehensive knowledge of menus and current promotions to provide well-informed recommendations to guests.
• Maintain proper personal grooming and professional appearance while on duty.
• Answer phone calls related to room service when necessary.
• Stay well-informed about all matters concerning room service operations.
• Report any cleanliness or maintenance issues directly to supervisors.
• Participate regularly in training sessions covering guest care, product knowledge, grooming, and telephone etiquette.
• Adapt and assist in other service areas as required by supervisors.
• Comply with internal company policies and safety standards, performing additional tasks assigned by the Room Service Manager.

Qualifications and Skills

• Possess a diploma or degree in hospitality, preferably with experience in a similar position.
• Demonstrated proficiency in English communication is essential.
• Basic computer skills; additional language abilities are a plus.

Personal Attributes

• Customer-oriented and proactive with a friendly and approachable demeanor.
• Ability to work efficiently under pressure in a fast-paced, multicultural environment.
• Strong teamwork capabilities and adaptability to various situations.
• Skills including understanding job roles, responsibility, cultural sensitivity, and customer focus are expected.