Butler

Role Overview

We are looking for enthusiastic and dynamic front office professionals devoted to delivering exceptional customer service and innovative solutions to our guests. As a Butler, you will be responsible for providing personalized and professional service to guests staying in assigned hotel Villas and Suites, ensuring that their experience is unique and memorable.

Key Responsibilities

• Welcome guests upon arrival and provide a detailed orientation of their Suite or Villa.
• Serve as the primary point of contact for guests during their stay, assisting with any requests or arrangements.
• Proactively identify and anticipate guest needs to deliver tailored service.
• Coordinate with the Front Office Guest Service Team and other departments (e.g., in-room dining, restaurants, laundry, spa bookings, special events) to fulfill guest requests and recommendations.
• Collaborate with operational teams requiring access to Suites/Villas (e.g., pool cleaning, room cleaning, turndown service, maintenance), ensuring discreet entry in coordination with the guest’s presence or absence.
• Maintain comprehensive knowledge of the in-room facilities, services, and technology available in Suites and Villas.
• Inform guests about hotel facilities, services, promotional offers, and activities in a helpful and engaging manner.
• Record guest feedback using tools such as QMS, Glitch, or PMS.
• Be present at guest departures to extend a warm and memorable farewell.

Qualifications & Skills

• Minimum of one year experience in a similar front office role.
• Proficiency in English communication, coupled with strong interpersonal and problem-solving skills.
• Basic computer literacy; experience with Opera PMS is advantageous.

Desired Competencies & Attributes

• Guest-focused approach with a courteous, helpful, and proactive attitude.
• Dynamic and approachable personality, passionate about providing excellent service.
• Adaptable to changing situations and guest needs.
• Ability to communicate effectively and work in a team.
• Responsibility and accountability in job roles.
• Appreciation and understanding of cultural differences.
• Overall understanding of the job’s demands and requirements.