Director of Learning & Development

About the Role

We are looking for a visionary Director of Learning & Development to revolutionize how talent acquires skills, grows, and excels within a luxury hospitality setting. This position transcends traditional training by focusing on cultivating a vibrant culture, strategic planning, and immersive learning design to uplift both staff performance and guest experiences to luxury standards.

Key Responsibilities

• Develop and implement a holistic Learning & Development strategy that aligns with company goals, guest satisfaction, and employer branding.
• Utilize analytics, KPIs, engagement measures, and brand standards to identify skill gaps and performance improvement opportunities.
• Define and communicate clear ROI for learning initiatives to executive leadership.
• Promote and embed organizational culture, values, and a positive colleague experience.
• Design innovative programs to enhance engagement, inclusivity, belonging, recognition, and wellbeing among staff.
• Lead cultural transformation and memorable employee experience initiatives.
• Champion a learning environment encouraging curiosity, continuous improvement, and innovation.
• Spearhead the property's advancement towards Forbes Travel Guide excellence.
• Create and refine luxury service training modules, conduct service observations, coaching, and culture audits.
• Collaborate with operations to enhance emotional intelligence and service across departments.
• Develop leadership pathways including succession planning, mentoring, coaching, and talent acceleration.
• Implement innovative learning methods like micro-learning, gamification, interactive workshops, digital platforms, experiential and peer-to-peer learning, and AI-driven solutions.
• Leverage workforce analytics and business intelligence to identify trends and opportunities, building dashboards tracking learning effectiveness, promotion rates, retention, engagement, and guest satisfaction.
• Present actionable insights to leadership to inform decisions.
• Advance talent development programs that position the resort as an employer of choice, supporting graduate programs, internships, and high-potential development.

Required Experience and Qualifications

• At least three years of leadership in Learning & Development within luxury hospitality.
• Proven experience with Forbes Five-Star properties, luxury resorts, ultra-luxury hotels, or high-end lifestyle brands.
• Experience managing multicultural, diverse teams and work environments.
• Background leading cultural enhancement, employee engagement, and transformation initiatives.
• Competence with digital learning platforms and learning technologies.

Success Indicators

• Recognizing learning as a strategic business enabler rather than just a training function.
• Creating a motivated, inspired, and continuously developing workforce.
• Achieving Forbes Travel Guide 5-star certification.
• Strengthening internal talent pipelines and enhancing leadership capabilities.
• Elevating guest satisfaction and service excellence.
• Establishing the resort as a renowned destination for superior talent and workplace culture.

Join Our Team

If you are passionate about redefining learning, cultivating a distinguished workplace culture, and delivering exceptional experiences for colleagues and guests, we welcome you to embark on this journey with us.