Front Desk Agent - Russian Speaker

Job Overview

We are seeking motivated and energetic Front Office professionals aiming to advance their careers. The Front Desk Agent is tasked with delivering professional and customer-centric service to guests, ensuring their stay is memorable and seamless.

Key Responsibilities

• Deliver prompt, courteous, and efficient guest services to maximize customer satisfaction with personalized interactions from arrival through departure.
• Welcome guests personally, using their names when known, and escort them to their rooms to foster a welcoming atmosphere.
• Provide guided introductions to guest rooms and hotel amenities; assist with inquiries about hotel activities.
• Stay well-informed about hotel information, local services, operating hours, promotions, events, and attractions to address guest questions effectively.
• Track daily room rates and occupancy status to assist front desk operations.
• Adhere strictly to front desk cashiering standards, policies, and procedures in all transactions.
• Manage guest accounts from check-in to check-out, ensuring all incidental charges are accurately posted using computerized Front Office software.
• Ensure strict confidentiality regarding all guest information.
• Possess comprehensive knowledge of hotel policies, procedures, service standards, and facility updates.

Qualifications & Skills

• A degree in hospitality management or related field is preferred.
• Prior experience in the Front Office department of a hotel is required.
• Proficient English communication skills, both verbal and written, and fluency in Russian as an additional language.
• Strong interpersonal and problem-solving skills.
• Computer literacy with prior experience using Opera property management system is an advantage.

Personal Competencies

• Customer-oriented with a proactive and alert mindset.
• Possess an outgoing, charismatic, and approachable personality.
• Ability to perform effectively in high-pressure and fast-paced environments.
• Excellent teamwork skills, especially in multicultural settings, working well with diverse guests and colleagues.
• Adaptability, responsibility, understanding of job scope, and respect for cultural differences.