Room Attendant

About The Hoxton, Dublin

The Hoxton has recently launched its inaugural hotel in Ireland's vibrant capital, Dublin. This coastal city is rich in history, adorned with expansive green spaces, and alive with music, art, and exceptional social dining and drinking venues. The Hoxton, Dublin features 129 guest rooms of various sizes, complemented by a lobby bar, historic bar, and spacious ground-floor and lobby restaurants.

The Hoxton brand represents a collection of welcoming hotels situated in beloved neighborhoods. Originating from Shoreditch, these properties emphasize style without compromising value, providing a social hub for both guests and locals within inviting, community-focused spaces.

Role Responsibilities

• Maintain and service guest rooms, ensuring cleanliness and presentation align with brand standards at all times.
• Report maintenance issues found in guest rooms and on guest floors promptly via KnowCross.
• Adhere strictly to brand and quality audit standards in all guest room upkeep.
• Comply fully with health and safety protocols, alerting the Head Housekeeper to any breaches.
• Foster a consistently positive and approachable demeanor, especially when resolving challenges.
• Uphold the highest standards of cleanliness throughout the hotel premises.
• Handle cleaning supplies responsibly with a thorough understanding of COSHH regulations.
• Deliver exceptional customer service by being friendly, attentive, and responsive to guest needs.
• Support cleaning efforts in public and back-of-house areas when necessary.
• Manage linen and housekeeping supplies on guest floors and in storage, ensuring these areas are orderly and well-kept.

Candidate Profile

• Seeking individuals who value authenticity and self-expression — no uniformity or conformity enforced.
• A genuine passion for hospitality in all its forms, be it food, drink, events, or overnight stays.
• A focus on positively impacting interactions, leaving guests with memorable experiences.
• Approach work with humility and a can-do attitude, prioritizing teamwork and task completion over ego.
• Open-mindedness towards trying diverse approaches and solutions.
• A personable and fun companion even in challenging situations, such as being stuck in a lift.
• Desire to join a collaborative, supportive team that also values fun.
• Keen attention to detail, able to quickly identify any deviations from standards.
• Taking pride and ownership in one's responsibilities with a proactive, hands-on work ethic.
• Strong interpersonal skills to foster positive relationships with colleagues and customers alike.

Additional Information

• Join a team deeply committed to crafting exceptional hospitality experiences.
• Competitive compensation package.
• Entitlement to 30 days of paid leave per year, including bank holidays, alongside pension and life insurance benefits.
• Complimentary meals during work shifts.
• A welcome gift that includes a free night stay at The Hoxton and a meal for two upon joining.
• Comprehensive training and ongoing development programs designed to support your success and growth.
• Opportunities for community involvement with time off to volunteer for partner charities.
• Recognition programs such as Hox Hero and Nifty Fifty rewarding exceptional contributions and embodying company values.
• Annual events promoting diversity and inclusion, offering learning, celebration, and engagement opportunities.
• Frequent team-building activities and festivities, including team parties and celebrations.
• An innovative and fast-expanding international company that encourages creativity and challenges norms in hospitality.
• Access to attractive discounts within The Hoxton chain and the wider Ennismore family globally.