Room Attendant

About Us

Experience comfort and convenience at the San Diego Marriott La Jolla, located near vibrant attractions like La Jolla Shores, Birch Aquarium, UC San Diego, and Westfield UTC shopping center. With extended trolley service stopping directly outside, our hotel ensures easy commuting options. Employees enjoy daily complimentary meals in a spacious cafeteria, monthly luncheons with chef specials and entertainment, free onsite parking, and hotel-wide discounts at all Marriott properties. We also encourage community involvement through monthly volunteer events citywide.

We embrace diversity and inclusion and welcome applicants who may not meet every single qualification but are enthusiastic about joining our team. Military veterans are especially encouraged to apply.

Compensation

The position offers an hourly wage of $25.95, without eligibility for tips or discretionary performance bonuses.

Role Overview

As a Room Attendant, you will be essential in maintaining cleanliness and orderliness throughout guest rooms and hotel areas, delivering a welcoming and safe atmosphere for guests, staff, and vendors. Your responsibilities extend beyond cleaning to creating a comfortable setting that reflects the high-quality hospitality experience we strive to provide.

Key Duties

• Thoroughly clean bathtubs, toilets, sinks, walls, mirrors, tiles, counters, and floors using appropriate cleaning tools and products.
• Follow prescribed cleaning methods, safety guidelines, and proper handling of cleaning agents and equipment.
• Change linens, make beds, and ensure room presentation meets hotel standards.
• Dust and clean furniture, fixtures, storage units, windows, and all surfaces within guest rooms.
• Vacuum assigned areas including guest rooms and corridors; remove waste material promptly.
• Restock guest amenities, towels, linens, and other supplies according to set standards.
• Inspect rooms visually for cleanliness, maintenance issues, and readiness before signaling availability.
• Keep housekeeping carts, storage areas, and workspaces neat and organized.
• Report any maintenance or operational concerns to supervisory staff quickly.
• Assist team members and contribute to departmental objectives collaboratively.
• Maintain high productivity and focus while handling daily room assignments.
• Adhere to attendance policies and remain flexible with schedules, including weekends and holidays.
• Carry out additional duties as assigned to support hotel operations.

Success Attributes

• Take pride and care in room presentation and cleanliness consistency.
• Recognize the connection between a clean environment and guest satisfaction.
• Balance efficiency with maintaining high-quality standards.
• Exemplify teamwork, professionalism, and adaptability.
• Communicate respectfully with leadership and peers.
• Hold oneself accountable for assigned responsibilities.

Qualifications and Skills

• Previous experience in housekeeping or hotel cleaning preferred.
• Capable of maintaining cleanliness standards in a fast-paced setting.
• Physical ability to scrub surfaces, reach overhead, bend, stoop, and work in confined spaces, with or without accommodation.
• Familiarity with cleaning chemicals, tools, and safety practices preferred.
• Ability to push or pull carts and equipment up to 100 lbs., and transport supplies during shifts, accommodating disabilities if necessary.
• Willingness to support colleagues and foster a positive team environment.
• Effective verbal and written communication skills, adapting interactions for various audiences including guests and supervisors.

Operational Expectations

• Consistently uphold guest room cleanliness and quality throughout shifts.
• Observe established cleaning procedures and meet productivity goals.
• Report accurate room status updates promptly.
• Maintain guest service excellence and professionalism in all interactions.
• Support departmental initiatives to improve cleanliness, teamwork, and guest satisfaction.

Benefits

HEI Hotels & Resorts offers comprehensive benefits promoting physical, mental, and financial well-being. Medical, dental, and vision coverage via leading providers; vacation, sick, and holiday leave; pet insurance; life insurance and disability plans; 401(k) with matching contributions; discounts on hotel rooms and other incentives. Specific benefit availability varies by location and employment status.

Equal Opportunity

We are committed to equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. Applicants with arrest or conviction records will be considered following applicable fair chance laws.