Bell Person

About the Role

Join the team at the San Diego Marriott La Jolla and become a pivotal part of creating exceptional guest experiences from arrival through departure. This role focuses on delivering warm hospitality, supporting operational flow, and maintaining the hotel's welcoming atmosphere.

Key Duties

• Greet guests warmly and professionally upon arrival and departure.
• Assist with luggage handling including delivery, storage, retrieval, and transportation during guest stays.
• Escort guests to rooms, sharing information about hotel amenities and local attractions.
• Maintain awareness of lobby activity to proactively aid guests in need.
• Coordinate with departments such as Front Desk, Valet, and Housekeeping for a seamless guest experience.
• Keep the bell stand, baggage room, lobby, and entrance areas organized and clean.
• Deliver guest items and messages promptly and professionally.
• Communicate effectively between shifts utilizing logs and operational tools.
• Handle daily event postings, signage, and guest information displays as assigned.
• Support transportation operations including guest shuttles and vehicle inspections, and assist with valet as needed.
• Provide additional guest service and operational support tasks as requested by leadership.
• Maintain a professional demeanor and demonstrate excellent guest service even during busy periods.
• Adhere to attendance requirements and flexible scheduling including weekends and holidays.

Qualifications & Skills

• High school diploma or equivalent is mandatory.
• Preferred prior experience in hospitality, valet service, guest service, or customer service roles.
• Hotel industry experience is advantageous.
• Excellent communication skills for interacting with guests and colleagues.
• Ability to work professionally in a fast-paced environment.
• Valid driving skills for vans, limousines, and automobiles with an acceptable driving record.
• Capability to safely handle and move luggage and packages up to 75 lbs.
• Physical ability to stand, walk, bend, and kneel regularly during shifts.
• Teamwork skills and ability to work closely with multiple hotel departments.

Work Environment & Additional Information

The hotel offers daily free meals in a spacious associate cafeteria, monthly Town Hall luncheons with chef-special treats, free on-site parking, and discounts at Marriott brands worldwide. Associates are encouraged to participate in monthly community volunteer activities. HEI Hotels & Resorts embraces diversity and inclusion, welcoming all qualified applicants including military veterans. The role has a fixed hourly pay of $19.00. No tips or discretionary performance bonuses are included.

Benefits

• Comprehensive medical, dental, and vision insurance plans.
• Vacation, sick, and holiday paid time off.
• Pet insurance options.
• Supplemental and life insurance coverage.
• Short and long-term disability plans.
• 401(k) retirement savings with company matching.
• Employee discount programs including hotel room discounts.

Equal Opportunity

HEI Hotels & Resorts is committed to equal opportunity employment, assessing all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or other protected characteristics. Applicants with arrest or conviction records are evaluated in compliance with local Fair Chance ordinances and acts.