Room Attendant

Role Overview

As a Room Attendant at Hilton, you will play a vital role in creating memorable guest experiences by ensuring impeccable cleanliness and comfort in assigned guest accommodations and public spaces. Your work will contribute directly to the welcoming atmosphere and operational excellence of a large resort setting.

Key Responsibilities

• Thoroughly clean and service guest rooms, suites, villas, and corridors to meet Hilton and resort brand standards.
• Maintain high standards of cleanliness across 723 guestrooms and extensive public areas.
• Change bed linens, replace towels, and replenish guest amenities following established guidelines.
• Dust, vacuum, mop, sanitize, and polish all surfaces, furniture, fixtures, and guest contact points.
• Conduct room inspections to identify maintenance issues, safety concerns, or damages and report them promptly.
• Ensure each guest room is prepared to the required quality for occupancy.
• Clean and upkeep guest corridors, service pantries, elevators, stairwells, and back-of-house zones as assigned.
• Assist in maintaining cleanliness of large public areas such as lobbies, restaurants, ballrooms, meeting rooms, recreation areas, and restrooms.
• Respond swiftly and courteously to guest requests, including extra amenities and special cleaning needs.
• Help manage inventory of linens, towels, and guest supplies to maintain sufficient stock levels.
• Follow established protocols for handling and documenting lost and found items appropriately.
• Adhere strictly to health, safety, hygiene, and chemical use regulations.
• Operate cleaning equipment safely and ensure proper care and storage after use.
• Spot opportunities to improve guest satisfaction through personal attention and detail.
• Participate in sustainability efforts such as water conservation, waste reduction, and responsible product use.
• Collaborate closely with Front Office, Engineering, Laundry, and Housekeeping teams to ensure efficient room turnover and guest contentment.
• Maintain productivity standards while delivering high-quality and attentive service.
• Handle guest belongings with utmost care, discretion, and confidentiality.
• Present a professional appearance, adhering to company grooming and service standards.
• Support special cleaning projects, events, VIP arrivals, and busy periods as needed.

Qualifications and Core Values

The ideal candidate embodies Hilton's core values, demonstrating a passion for hospitality and a commitment to integrity, leadership, teamwork, ownership, and urgency in every task. These qualities are essential for success and aligning with Hilton’s outstanding workplace culture.

About Hilton

Hilton is recognized globally as a leading name in hospitality, acclaimed for delivering exceptional guest experiences and fostering one of the world's best workplaces. With a rich heritage and over 3 billion guests served worldwide, Hilton offers dynamic career opportunities and supports professional growth across its suite of brands. Join us to make an impact and be part of a team dedicated to excellence in hospitality.